Business Consultant - Control Room Products & Services (UK Public Sector – Policing & Fire)

Northgate Public Services; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology solutions provider is seeking a Business Consultant specializing in Control Room products for the UK Public sector. The ideal candidate will have hands-on experience in control room operations with strong stakeholder management and analytical skills. You will deliver high-quality consultancy to police and fire services clients, providing operational solutions and driving customer satisfaction. This role offers an attractive benefits package and the opportunity to contribute to critical public services.

Benefits

25 days paid holiday

4x basic salary life assurance

Group Pension Plan

Flexible benefits

Qualifications

• Practical consultancy experience in UK Control Room environments.
• Proven expertise in Control Room Command and Control Systems.
• Strong understanding of UK public safety operations.

Responsibilities

• Deliver high-quality consultancy to UK Police and Fire Services customers.
• Act as a subject matter expert in NECSWS Control Room products.
• Engage with customers to understand operational requirements.

Skills

Stakeholder management

Analytical skills

Problem-solving

Communication skills

Job description

Overview

Business Consultant – Control Room Products and Services (UK Public Sector – Policing & Fire)

We are currently seeking a Business Consultant to join our established Public Safety Application Consultancy Team, with a dedicated focus on Control Room products and services for the UK Public sector, specifically policing and fire & rescue services.

The Public Safety Application Consultancy team consists of experienced professionals with specialist knowledge across mission-critical systems and services, including command and control systems, Computer-Aided Dispatch (CAD), Integrated communications, data migration and system integration.

This role will suit an individual with hands-on experience in control room operations, who understands the pressures, standards, and compliance obligations within emergency service environments. The successful candidate will bring subject matter expertise and industry insight to enhance the team’s capabilities, while actively contributing to the continued development of our consultancy offerings.

The successful candidate will report directly to the Consultancy Team Leader and collaborate with colleagues across product management, project delivery, testing and support.

Responsibilities

• Deliver high quality consultancy to UK Police and Fire Services customers, with a strong emphasis on NECSWS Control Room Products and Service Implementations.
• Act as a subject matter expert in the delivery and configuration of NECSWS Control Room products.
• Engage with customers to understand operational requirements, identify gaps, and recommend solutions that align with their requirements.
• Deliver consultancy and support in multiple formats including on-site, virtual, and through tailored documentation.
• Carry out presentations/demonstrations for delegates depending on facilities available, as and when required.
• Lead and contribute to the development of new consultancy offerings, for newly developed software/services.
• Make recommendations relating to best use of NECSWS software in line with the client’s business needs.
• Ensure all consultancy is delivered effectively and achieves positive customer feedback.
• Ensure customer satisfaction with the products and services, feeding back any issues into the consultancy group and other internal stakeholders.
• Progress and update knowledge of NECSWS products and services.
• Extend your own and other consultancy team members’ capability to deliver consultancy through internal training and mentoring.

Qualifications

Essential Skills/Experience:

• Practical consultancy experience in UK Control Room environments, ideally within police or fire and rescue organisations or technology suppliers to those services.
• Proven expertise and up-to-date knowledge in one or more of the following business areas:
• Control Room Command and Control Systems
• Computer Aided Dispatch Systems (CAD)
• Integrated Communication Systems
• Incident & Case Management Systems
• Data Migration & Systems Integration
• Understanding of UK public safety operations, including legislative and compliance considerations.
• Excellent stakeholder management and communication skills (both written and verbal), with experience delivering presentations to operational and technical audiences.
• Strong analytical and problem-solving skills; capable of working independently and managing multiple engagements concurrently.
• Awareness of project delivery methodologies such as Prince2, Agile or equivalent.
• Full UK driving license and willingness to travel across the UK as required.

Additional Information

We pride ourselves in offering an excellent benefits package. When you join the team at NEC Software Solutions, you are provided with the following:

• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover (with the option to increase cover at an additional cost)
• A Group Pension Plan
• A selection of flexible benefits to suit your individual needs

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a DisclosureBarring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.