Business Change Manager

Government Recruitment Service; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government department in the UK seeks a Business Change Manager to lead delivery for projects of varying complexity. This role involves collaborating with stakeholders, assessing impacts of change, and strategically managing communications to facilitate business readiness. The position is available full-time, with the possibility of compressed hours and requires regular travel to other locations.

Qualifications

• Experience in managing business change delivery for projects.
• Ability to create and maintain business change products.
• Proven track record of building strong stakeholder relationships.

Responsibilities

• Lead business change delivery for varying complexity projects.
• Champion best practices to improve change delivery understanding.
• Assess and record change impacts on stakeholders to inform planning.
• Develop and maintain communication plans for stakeholder engagement.

Skills

Strong communication skills

Stakeholder management

Business change methodologies

Job description

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter‑terrorism, policing, crime, drugs policy, immigration and passports.

Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.

The Business Change Manager works proactively with Business Change Managers and Leads to ensure the business is prepared and ready to adopt and embed new ways of working, enabling realisation of project or programme benefits.

As a Business Change Manager, you will be a confident collaborator, building strong stakeholder relationships. You will prepare and deliver co‑ordinated business change activities using recognised business change tools and methodologies.

Demonstrating strong communication skills, you will create support for change, understand impacts, and implement identified activities required for successful delivery.

Key Responsibilities

• Lead business change delivery for projects of low to moderate complexity and support delivery for higher complexity projects to achieve business case benefits.
• Champion best practice to enhance colleagues’ understanding of change delivery.
• Create and maintain business change products, applying appropriate tools and methodologies, and ensuring timely, quality delivery to facilitate adoption.
• Assess and record change impacts on stakeholders, enabling mitigation planning and managing business readiness criteria for Go‑Live.
• Manage and monitor the change plan, reporting progress through governance and supporting benefit identification and realisation throughout the project lifecycle.
• Develop and maintain communications plans, ensuring stakeholder needs are addressed.
• Provide administrative support for training sessions, events, and coordination of tasks within the Digital Champions community.
• Identify and manage stakeholders, creating engagement plans and building strong relationships to influence adoption and foster change networks.

Please ensure you read the Project Delivery Capability Frameworkhereand Project Delivery Accreditation details in full prior to applying.

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available.

Travel

Regular travel to other Home Office locations will be required. This may include overnight stays. Any associated costs will be reimbursed in line with Home Office policy.