Business Change Manager

Career Choices Dewis Gyrfa Ltd; Cardiff; On-site; GBP 56,000 - 63,000; Full time

Job summary

A major government agency in Wales is seeking a Business Change Manager to lead critical change management activities for the Interoperability programme. You will be responsible for managing stakeholders effectively and ensuring the successful adoption of change initiatives. Ideal candidates should possess strong leadership and communication skills, and a proven track record in business change management. This permanent full-time role offers a competitive salary and a culture committed to diversity and inclusion.

Benefits

£5000 non-pensionable allowance for accreditation

Commitment to diversity and inclusion

Qualifications

• Experience in business change management activities.
• Strong understanding of stakeholder engagement.
• Ability to collaborate across government departments.

Responsibilities

• Identify and manage stakeholders effectively.
• Lead business change management activities.
• Ensure effective communication across the programme.

Skills

Strong stakeholder management

Effective communication skills

Leadership

Change management

Job description

£56,500 to £62,554 per year, GPA is also committed to recognising and rewarding where our staff hold the “Gold Standard’ accreditation relevant to their Specialism and offer a £5000 non‑pensionable allowance to staff who have achieved this.

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

Yes

Closing Date:

06/02/2026

About this job

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government’s office estate.

We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers.

And we are looking for innovative, solutions‑focused people to join our team.

Representing the best covenant in the UK

• we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme.

We are also delivering cost‑effective property services such as asset management, lifecycle replacement and workplace services.

Innovation and progress underpin our behaviours.

We foster a culture of lifelong learning, where curiosity and self‑improvement are encouraged.

Our four core values are at the heart of everything we do.

They shape our culture and guide how we work, lead and grow together: Striving for excellence

• We always aim to deliver great results Empowering through respect
• We insist on fair treatment for all, always Acting with integrity
• We consistently do the right thing Succeeding together
• We rely on each other to achieve success The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.

To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ community.

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth.

We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

The successful candidate will be responsible for Business Change Management activities for the cross‑government Interoperability programme, enabling and supporting Civil Servants to work across departments when needed.

Interoperability is about people, but it depends on platforms of standardised property technology, policies and processes to ensure security and compliance and new ways of working to ensure that together, we run a more effective, efficient and sustainable Civil Service office estate.

Work has progressed in areas of interoperability, such as the ongoing roll‑out of Property Technology such as GovPass, GovPrint and GovWifi and addressing how government campuses will work together.

The Interoperability Programme brings all these pieces together under one coordinated programme with a shared vision and direction.

Collaborating across government departments will be key to the success of the programme and so the successful candidate will need to have strong stakeholder management and communication skills.

Key Responsibilities

• Stakeholder management: Identify, classify, and update the stakeholder engagement plan.
• Act as point of contact for senior stakeholders.
• Leadership and delivery: Provide visible and effective leadership, lead the business change management activities.
• Work with the programme manager and project managers to deliver the business case benefits and outcomes.
• Develop clear vision and standards and champion the use of best practice business change management standards, tools and processes.
• Build strong networks both internally and externally.
• Actively listen to, assess and understand the impact on stakeholders to improve the likelihood of their adoption of the change.
• Business case: Lead on the change management elements of the business case.
• Change products: Lead the creation of the required Business Change products for the programme.
• Lead on engagement with key contacts.
• Ensure products are used appropriately by the programme and stakeholders to embed the change.
• Explore interoperability models across other industries and use that learning to improve approaches to change delivery.
• Change planning: Establish and maintain the change plan for the programme and provide input into the overall Programme Plan.
• Business readiness: Identify, qualify, and update the business readiness criteria before implementation.
• Report on the tracking of these to ‘approve/refuse’ go‑live to the Project Managers.
• Benefits realisation: Work in partnership with the Benefits Manager and stakeholders to plan benefits realisation as part of all Business Change activities.
• Change communication: Lead on Business Change messaging, working closely with the Communications team.
• Provides content for communications relating to Business Change across the programme.
• Guidance and support: Provide direction and guidance to the team, and support development of others.
• Proud member of the Disability Confident employer scheme.