Business Centre and Operations Manager

Sheffield United Football Club; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major sports organization based in Sheffield is seeking a Business Centre Manager to lead operations at their facilities. The successful candidate will focus on tenant relations, operational efficiency, and revenue growth. Strong experience in business management and financial oversight is essential. The role includes responsibilities like overseeing reception services, managing budgets, and developing marketing strategies. Joining this team offers diverse benefits and opportunities for professional growth, while ensuring exceptional service standards.

Benefits

25 days annual leave + Bank Holidays

Enhanced maternity & paternity schemes

Professional development opportunities

Gym discounts

Qualifications

• Proven experience managing a business or leisure centre, serviced offices, or similar.
• Experienced in business development and sales.
• Strong financial management skills, including budgeting and reporting.

Responsibilities

• Manage day-to-day operations and ensure facilities are operating efficiently.
• Oversee reception areas and provide high-quality client-facing services.
• Identify opportunities for business growth and manage tenant relations.

Skills

Operational Management

Business Development

Financial Management

Excellent Communication

Relationship Building

Education

Management Qualification

Job description

Organisation Sheffield United Football Club Salary Dependent on Experience Location Sheffield, Bramall Lane Contract type Permanent (Full time) Closing date 7 January 2026 Job Description Contract Type : Permanent

Hours : 37.5 Hours Per Week

Location : All Sheffield United Football Club locations, primarily Bramall Lane

Department : Facilities

Line Manager : Head of Facilities

Salary : Dependent on Experience

Post Reference : BL122025-PBCOM

For a valid application, please complete and return our official application form, as found on our websites vacancy page.

Sheffield United Football Club are seeking a commercially driven Business Centre Manager to lead the day-to-day operations of the Club's Business Centre and Sheffield United Sports and Community Centre. This role is central to ensuring the facilities operate efficiently while maximising occupancy, driving revenue, and delivering an outstanding service to tenants, partners, and visitors.

The successful candidate will combine strong operational management with a proactive sales and business development approach, building long-term tenant relationships, promoting available space and services, and identifying opportunities for growth. Working closely with internal teams and external partners, the role will play a key part in enhancing the commercial performance and reputation of the Club's non-football operations.

Role Responsibilities

• Operational Management - Manage the day-to-day operations of the business centre & Sheffield United Sports and Community Centre, ensuring all facilities and services are operating efficiently and meeting the needs of tenants.
• Reception Management - Oversee the reception areas of SUFC sites managing the Facilities Help Desk and pitch booking system, ensuring they are professionally managed at all times. Train and supervise reception staff to provide excellent customer service to tenants, visitors, and prospective clients.
• Occupancy & Tenant Relations - Manage Contracts and drive occupancy by promoting available office space and services. Foster strong relationships with tenants, handling any issues or concerns to ensure tenant satisfaction and retention.
• Business Development - Identify opportunities for business growth, including marketing strategies, networking, and developing additional revenue streams through ancillary services.
• Sales & Marketing - Manage tours of the business centre for potential tenants, promote available office space, and contribute to marketing efforts to attract new tenants.
• Client & Visitor Services - Ensure all receipt services, including visitor management, call handling, and mail distribution, are delivered efficiently and to a high standard. Act as a point of contact for tenants and visitors to resolve any issues.
• Facilities Management - Coordinate with external contractors for building maintenance, cleaning, security, and IT support. Ensure compliance with health and safety regulations, and that the business centre remains in top condition.
• Event Coordination - Organise and manage tenant events, workshops, and networking opportunities to build a sense of community and enhance tenant experience.
• Budget & Financial Management - Oversee the financial performance of the business centre & Sheffield United Sports and Community Centre, managing the budget, controlling costs, and reporting on financials. Ensure invoicing and payment systems for tenants are managed effectively.
• Staff Management - Lead and manage the reception and support staff, ensuring they are trained, motivated, and performing to high standards. Provide guidance, support, and conduct regular performance reviews.
• Work matchdays to cover management when required.
• Reporting - Prepare and submit regular reports on occupancy levels, financial performance, tenant satisfaction, and operational efficiency to senior management.
• Any other reasonable requests as directed by management.

Club Wide Responsibilities

• To adhere to all Sheffield United Football Club's Safeguarding Policies and Procedures to foster an environment which protects from harm those defined as children and adults at risk.
• To report any concerns of a Safeguarding nature to the relevant parties and remain fully compliant with any applicable Safeguarding checks and due diligence and recognise your responsibility to the Club's Safeguarding agenda.
• To report any concerns of discrimination to the relevant parties and promote a welcoming and inclusive club environment for all.
• To adhere to the Club's Equality, Diversity and Inclusion policies, supporting the Club to create an environment which is inclusive and all-encompassing.

Essential Criteria for the Role

• Proven experience managing a business or Leisure centre, serviced offices, or a similar commercial property.
• Experienced in Business Development and Sales.
• Experience managing reception areas and providing high-quality client-facing services.
• Strong financial management skills, including budgeting, invoicing, and financial reporting.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to manage a multi-functional team and oversee multiple aspects of daily operations.
• Knowledge of facilities management, including maintenance coordination and health and safety compliance.
• Strong organisational skills, with the ability to prioritise tasks and work in a fast-paced environment.
• Completion of a standard DBS check upon offer acceptance.

Desirable Criteria for the Role

• Suitable management qualification.
• Previous experience in commercial property management, serviced office management, or hospitality.
• Experience in managing reception teams and visitor services.
• Knowledge of marketing and sales strategies to attract new tenants.
• Familiarity with property management software systems.

Interview Process

• Stage 1 - Getting to know you and competency-based questions.
• Stage 2 - Presentation / Task.

Our Benefits Include

• Hybrid Working Policy.
• 25 days annual leave as a minimum + Bank Holidays.
• Free eye care tests and vouchers for DSE users.
• Enhanced maternity & paternity schemes.
• Life insurance package.
• 20% discount on top of sale in the Club Shop.
• 2 Volunteering days per year.
• 2 Tickets to every Men's Home league game.
• 4 Tickets to every Women's Home league game.
• Professional development opportunities.

Westfield Health

• 24 / 7 advice and information line, Online Health e-Hub, Structured counselling.
• 24 / 7 Doctorline (Phone or Webcam).
• MRI, CT and PET scanning service.
• Gym discounts and wellbeing resources via Westfield Health.
• Cash payouts in the event of death or permanent disability as a result of an accident.
• Exclusive rewards, discounts, and special offers from over 1,000 leading retailers, restaurants, and destinations.