Business Applications Development Manager

Pearson Carter; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A major UK organisation in the travel and tourism sector is seeking a Business Applications Development Manager to lead business applications and CRM initiatives. You will manage vendor relationships, oversee development phases, and ensure high security and efficiency in technology. This is a pivotal role, offering extensive ownership, collaboration, and opportunities to contribute to significant modernization projects within the company culture that prioritizes employee growth and wellbeing.

Qualifications

• Strong expertise in Microsoft Dynamics 365 & Power Platform.
• Experience of system integrations via web services.
• Background in application development project management.

Responsibilities

• Lead development and delivery of business applications.
• Manage suppliers & third-party development teams.
• Gather requirements and support procurement.

Skills

Microsoft Dynamics 365

Power Platform

System integrations via web services

Application development project management

Strong troubleshooting skills

Excellent communication skills

Stakeholder management

Job description

A major UK organisation in the travel and tourism sector is looking for a Business Applications Development Manager to take ownership of their business systems, CRM estate, and application roadmap. This is a visible role at the centre of a collaborative, people-first culture where colleagues are genuinely supported, empowered, and encouraged to grow.

You’ll oversee core business applications, lead development and integration initiatives, manage vendors, and help shape a modern, secure, and efficient technology environment.

What you’ll be doing:

• Lead development and delivery of business applications, CRM and system processes
• Manage suppliers & third-party development teams across projects
• Gather requirements, support procurement, and contribute to architectural decisions
• Provide 2nd/3rd-line technical support for business applications
• Oversee documentation, training, and smooth handovers across teams
• Ensure robust data security policies working with internal stakeholders
• Support integrations across finance, membership systems, email marketing and more
• Keep technology aligned with user needs and drive improvements

What you’ll bring:

• Strong expertise in Microsoft Dynamics 365 & Power Platform
• Experience of system integrations via web services
• Background in application development project management
• Ability to define and maintain development/security standards
• Confident working with third-party vendors and cross-functional teams
• Strong troubleshooting skills across hybrid Microsoft/Open Source systems
• Strategic mindset with the ability to deliver tactically
• Excellent communication, stakeholder management and people skills

Why this role stands out:

• You join a respected organisation with huge sector impact
• A culture where collaboration, recognition, and wellbeing genuinely matter
• Real ownership across CRM, applications, integrations and improvements
• The chance to shape upcoming transformation and modernisation projects

If you want a role where your expertise drives tangible change across an influential UK organisation, this is a strong next step. Interested? Get in touch to discuss the details.