Business Analyst (Marketing/ Customer)

Burberry; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading luxury brand in the UK is seeking a Business Analyst to work on customer projects. The role involves bridging technical and business requirements, preparing workshops, and ensuring effective communication across teams. Candidates should have business systems analysis experience, knowledge of retail processes, and proficiency in tools like JIRA and Confluence.

Qualifications

• Communicate effectively in technical and business settings.
• Business systems analysis experience and related Product Merchandising experience.
• Ability to deliver artefacts for each project phase.

Responsibilities

• Prepare and facilitate workshops to identify knowledge gaps.
• Document user stories and requirements.
• User Acceptance Testing of all solutions.

Skills

Effective communication

Self-motivated

Knowledge of Retail processes

Experience in JIRA

Experience in Confluence

Basic knowledge of Excel

Tools

JIRA

Confluence

Job description

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are looking for a Business Analyst to work across multiple Customer projects, bridging the gap between business needs and technical requirements on technology and reporting projects in the portfolio. You will work in partnership with business experts and technology teams to identify & implement solutions to meet the needs of evolving business models.

The Business Analyst will be expected to work across projects within the Customer area.

RESPONSIBILITIES

• Prepare and facilitate workshops by assimilating existing process content, identifying knowledge gaps,setting up the workshop agendas, identifying participants & creating workshop materials.
• Identifying participants/stakeholders and documenting user stories and requirements
• Work at varying levels of detail, ranging from high level discussion at the start of the project, tocapturing detailed requirements and working with the testing teams to scope and document test scripts.
• Communicate requirements to enterprise data and information leads, solution leads and developmentteams working collaboratively to develop solutions.
• Understand and visualise process changes in collaboration with business stakeholders
• Understand and uphold enterprise data and information principles in the development of both systemand reporting solutions.
• Ability to explain technical information to non-technical participants/stakeholders
• Liaise closely with project/programme managers and Solution Architects to govern scope and manageany change requests.
• Writing test scripts, logging issues for dev teams, and triaging issues
• User Acceptance Testing of all solutions and reports working with project/Programme managers toprioritize defect fixes.
• Maintain and help to govern consistent Business Analysis methodology and ways of working acrossyour stream and the wider domain.
• Transfer knowledge to BAU owners at close of projects.

PERSONAL PROFILE

• Must be able to communicate effectively in both technical and business settings.
• Self-motivated, creative, passionate
• Self-directed and independent worker who can also lead through cross-functional and cross-organisationalprojects
• Business systems analysis experience and related Product Merchandising experience
• Knowledge of Retail processes and systems
• Demonstrable experience of using or implementing product development processes using technology andreporting
• Can clearly demonstrate delivering artefacts for each project phase, and link the business value created withthe process and system improvement
• Experience in using JIRA and Confluence
• Basic knowledge of excel

MEASURES OF SUCCESS

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.