Business Analyst - Business Readiness

Shell; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading energy company is seeking a motivated Business Analyst to support digital loyalty and customer engagement programs. The ideal candidate will work closely with global teams to ensure smooth deployment of digital products, conduct assessments, and assist in training initiatives. This role offers a chance to learn best practices in change management and customer experience.

Qualifications

• Proven ability to engage with diverse stakeholders.
• Confidence to work in ambiguous environments.
• Internship or project experience in digital or customer-focused roles.

Responsibilities

• Assist in conducting change impact assessments.
• Support planning and execution of User Acceptance Testing.
• Organize virtual training sessions for staff.

Skills

Proactive problem-solving

Strong organizational skills

Excellent communication

Education

Degree or diploma in Business, Marketing, IT, or related field

Tools

Excel

Power BI

JIRA

Confluence

Job description

Overview

Are you curious about how digital innovation is transforming customer experiences in the energy industry? Shell Mobility is looking for a motivated and detail-oriented Business Analyst to support the rollout of digital loyalty, payments, and customer engagement programs across global markets.

This is a great opportunity to learn from experienced professionals, contribute to exciting projects, and grow your career in a dynamic, tech-driven environment.

Your Role

As a Business Analyst in Business Readiness, you'll help prepare markets for the launch and operation of new digital products. You'll work closely with global and local teams to ensure smooth deployment and support ongoing improvements.

Key Responsibilities

• Assist in conducting change impact assessments to identify how new digital products affect existing roles, processes, or systems.
• Help prepare mitigation or support plans and internal communications to drive awareness and adoption.

• Support planning and execution of User Acceptance Testing (UAT) and pilot testing.
• Help prepare test scripts, log defects, validate fixes, and consolidate tester feedback for analysis.

• Assist in creating training materials such as quick reference guides, e-learning modules, and onboarding decks tailored to local markets.
• Help organize and co-facilitate virtual training sessions or webinars for frontline staff and stakeholders.

• Maintain structured documentation of deployment activities, including lessons learned, FAQs, and process flows.
• Contribute to the Business Readiness Toolkit by updating templates, checklists, and best practice guides.

• Monitor issue logs during pilot and launch phases, ensuring timely escalation and resolution.
• Track risk mitigation actions and support the preparation of status reports for leadership.

• Assist in preparing readiness dashboards or summary reports using tools like Excel or Power BI.
• Analyze feedback from pilots or training sessions to identify common pain points or improvement areas.

• Support change and engagement activities for the Digital Customer Solutions and Platforms organization.
• Contribute to communications for digital programs such as Connected Customer (GCC, Axios) and Galaxy.

What You'll Learn

• How digital loyalty and payment systems work in retail environments.
• Best practices in change management, stakeholder engagement, and project coordination.
• Tools and processes used in customer experience and digital marketing.
• How to work in a global, virtual, and cross-functional team environment.

What We’re Looking For

• Proactive approach to problem-solving and continuous learning.
• Confidence to engage with diverse business stakeholders and communicate clearly.
• Comfort working in ambiguous environments and helping bring structure to evolving situations.
• Strong organizational and communication skills.
• Basic understanding of project management or business analysis (a plus).

Preferred Qualifications

• Degree or diploma in Business, Marketing, IT, or a related field.
• Internship or academic project experience in digital, marketing, or customer-focused roles.
• Familiarity with tools like Excel, PowerPoint, or project tracking software (e.g., JIRA, Confluence, Power BI).

Shell is an Equal Opportunity Employer.

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