Business Analyst

Somerset County Council; Taunton; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A local government authority in the United Kingdom is seeking a Business Analyst to support their Inspiring Innovation Programme aimed at enhancing children's services. The successful candidate will analyze complex workflows and design solutions for improvement. The role offers flexible working arrangements, professional development, and a supportive environment. Salary ranges from £25,989 to £28,142 per annum. Join a committed team making a difference in the lives of Somerset's families.

Benefits

Generous annual leave

Staff discounts in gyms

Flexible working arrangements

Employee Assistance services

Pension Scheme with enhancements

Qualifications

• Experience in analyzing business processes and identifying improvement opportunities.
• Ability to gather and translate requirements into actionable plans.
• Strong communication skills to engage both technical and non-technical stakeholders.

Responsibilities

• Conduct detailed analysis of current workflows across multiple agencies.
• Recommend solutions to streamline processes and improve service delivery.
• Document business requirements and create process maps.

Skills

Business process analysis

Stakeholder engagement

Requirements gathering

Data modeling

Process mapping

Job description

About the job

Some key information

• This role requires offers flexible working arrangements, including hybrid working.
• 25 days' annual leave (in addition to bank holidays).
• Professional development opportunities.
• A chance to be part of a forward-thinking team committed to improving lives.
• A 1-year Fixed Term Contract. 37 Hours a week.

What will I be doing?

As a Business Analyst, you’ll play a key part in our Inspiring Innovation Programme, supporting change across children and families. This is about shaping the future of children’s services. You’ll help turn bold ideas into practical solutions, working at the heart of an ambitious programme that champions innovation and collaboration.

You will join our Families First Partnership Programme, a major national reform initiative transforming how children and families are supported. The programme introduces a whole-system, a children-centred approach across social care, health, education and policing, with a strong focus on early help and multi-agency collaboration.

Your role will be essential to the success of the families first partnership programme, where you will be analysing complex, multi-agency processes and systems, identifying duplication and gaps, and designing streamlined workflows that enable collaboration. By producing clear requirements and impact assessments, you will ensure reforms deliver measurable benefits, improve efficiency, and enhance outcomes for children and families.

You will deliver:

• Detailed analysis of current workflow and systems across multiple agencies.
• Recommendations and solutions that streamline processes and improve service delivery.
• Business requirements documentation and process maps to support system development changes.
• Change impact assessments and benefits realisation plans to evidence improvements.
• Support the implementation of new processes and tools that enable better outcomes for children and families.

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you can:

• Analyse business processes and identify opportunities for improvement using recognised techniques (e.g. process mapping, data modelling).
• Gather and translate requirements into clear specifications and actionable plans.
• Build strong relationships with stakeholders across social care, health, education, police and voluntary sectors.
• Assess the impact of proposed changes across systems, people and processes.
• Communicate effectively with technical teams and non-technical audiences.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve. We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

What’s in it for me?

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave.
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more...

Anything else I should know?

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

For an informal chat about the role, you can contact Rachael Dixon, Service Design and Change Lead at [e-mail].

The salary for the role is Grade 13, ranging from £25,989 to £28,142 per annum.

If you have all the information you need, just hit the apply button - we can’t wait to hear from you.

Supporting documents and information

Please read any attached documents before applying for this job.

TR0110 Business Analyst.pdf (pdf, 135.87 KB)