Business Analyst

Metropolitan Housing Trust; Nottingham; Hybrid; GBP 43,000 - 46,000; Full time

Job summary

A leading affordable housing provider in Nottingham is seeking a Business Analyst to support business improvement projects. This full-time fixed-term role involves collaborating with various stakeholders to capture requirements and recommend improvements. Ideal candidates will possess strong communication skills, knowledge of Lean Six Sigma, and a proactive approach to leadership. The position offers a salary of £43,391 - £45,674, along with hybrid working options and comprehensive benefits.

Benefits

Hybrid Working

Health cash plan

Enhanced pension

Generous annual leave

Volunteering days

Life assurance cover

Access to training and mentoring

Employee Assistance Programme

Qualifications

• Ability to foster good working relationships.
• Proactive leadership of workstreams.
• Clear documentation of requirements and processes.

Responsibilities

• Lead understanding of requirements and guide implementations.
• Capture requirements and form recommendations for improvements.
• Collaborate with stakeholders to promote business improvements.

Skills

Excellent communication skills

Curiosity and openness to new ideas

Knowledge of Lean Six Sigma

Ability to analyse data

Experience in social housing

Job description

Overview

The role The Business Analyst (Business Improvement) is a full-time fixed-term position (7 months, 37.5 hours per week) based in Beeston, Nottingham, with a salary of £43,391 - £45,674.

About Us Metropolitan Thames Valley Housing is one of the UK's leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.

Role summary We are recruiting a full-time fixed-term Business Analyst to sit within the Corporate Services Directorate in the Strategy, Projects and Performance team. This role supports the delivery of Business Improvement projects across the organisation, working with a wide range of stakeholders from frontline colleagues in Property Services and Customer Services to senior leaders.

The Business Analyst is pivotal in capturing requirements, documenting business processes, forming recommendations and understanding current ways of working. The role brings organisation and ideas to the project team and ensures change management is appropriate for how people work while applying challenge and identifying improvements. You will contribute to a broader community of Business Analysts to promote best practices across MTVH. You will act as a lead for understanding requirements, identifying solutions and leading the implementation of new ways of working. This is an exciting time as we move into the final year of our corporate plan, with a focus on improving customer experience and supporting frontline colleagues.

Key dates In-person interviews planned for week commencing 29th September.

Please note We do not currently offer visa sponsorship.

Responsibilities

• Lead understanding of requirements, identifying solutions and guiding the implementation of new ways of working.
• Capture requirements, business processes and form recommendations for improvements.
• Apply change management considerations appropriate for how people work; challenge and promote business improvements.
• Collaborate with a wide range of stakeholders across the organisation and contribute to the project team.
• Contribute to the broader community of Business Analysts to promote best practices across MTVH.

What you'll need to succeed

• Excellent communication skills and the ability to foster good working relationships.
• Curiosity, openness to new ideas, and proactive leadership of workstreams and individual work packages.
• Knowledge of Lean Six Sigma as an improvement methodology.
• Knowledge of business analysis tools and techniques and the ability to document requirements and processes clearly (desirable).
• Ability to analyse data and requirements to provide insight and recommendations for change projects (benefit).
• Experience across functions, with an affinity to social housing experience or related fields.

What’s in it for you? / Benefits

• Hybrid Working - dependent on job role and department.
• Health cash plan for everyday healthcare needs (family members can be added).
• Enhanced pension with matched contributions up to 9%.
• 22–28 days annual leave plus bank holidays (pro rata for part time) and additional leave options.
• 2 volunteering days per year and a Beliefs day each year.
• Option to buy or sell up to 5 days of annual leave per year.
• Life assurance cover of 3x salary; cycle-to-work scheme.
• Tenancy deposit interest-free loan and season ticket loan.
• Access to learning and training via Wisebox; mentoring, apprenticeships and career planning support.
• Employee Assistance Programme and wellbeing initiatives.
• Disability confident employer with equality, diversity and inclusion commitments.
• Networking groups: Gender, Ethnicity, LGBTQ+, Disability.

About us

We are committed to sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document.

Our promise

At Metropolitan Thames Valley Housing (MTVH), we value difference and promote equality, diversity and inclusion. We work to educate, support and develop all of our diverse employees and the communities we serve. We are part of the disability confident employer scheme and encourage all employees to challenge non-inclusive behaviours while prioritising wellbeing. Our networks include:

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values are Dare, Care and Collaborate, demonstrating a people-focused approach to solving social issues through teamwork.

We reserve the right to close this vacancy early if a suitable candidate is found, so please apply promptly. For a full breakdown of company benefits, please see the attached Benefits Digital Booklet.