Business Analyst

Royal Borough of Kingston Upon Thames; Greater London; Hybrid; GBP 46,000 - 59,000; Full time

Job summary

A leading London borough is seeking a Business Analyst to enhance its digital services. The ideal candidate will have at least 2 years' experience in business analysis and a commitment to user-centered design. Responsibilities include engaging with teams, improving processes, and delivering modern services. The role offers a supportive environment with hybrid working opportunities and a salary range of £46,968 - £58,461 per year.

Benefits

Generous annual leave (25-32 days)

Enhanced family leave policies

Volunteering days

Flexible working arrangements

Learning and development courses

Local discounts

Interest-free season ticket loans

Local Government Pension Scheme

Bicycle loan scheme

Health & wellbeing support

Qualifications

• Minimum of 2 years experience in business analysis.
• Ability to question and adapt ways of working.
• Capacity to identify and use key data sources.

Responsibilities

• Engage with teams across organizations.
• Challenge existing processes for improvement.
• Deliver user-centered modern digital services.

Skills

Business analysis experience

Agility and adaptability

Innovation and creativity

Cross-organizational communication

Job description

About the Borough

Joining us, you get to work for not just one high performing London Borough, but two.

Kingston and Sutton councils have a number of shared services serving both authorities, with some teams and roles more focussed on one council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies.

We work flexibly in both Kingston and Sutton offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver.

There are some really exciting things happening in both boroughs. In Sutton, we are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. Over in Kingston, we are undertaking the largest housing regeneration programme ever delivered in the borough, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact.

You should choose Kingston and Sutton if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do.

About the Service and Team

Digital and IT is a shared service between Kingston and Sutton councils providing digital and technology services to both councils as well as a number of arm's length companies.

The Research Team sits within Digital Delivery along with the Design Team, Products & Online Services Team, Design Team and the Development Team. Within the teams we have multiple roles including User Researchers, Business Analysts, Service Designers, Product Managers, Content Designers, Interaction Designers, Delivery Managers and Developers. Our projects are managed using an agile approach and disciplines work in multi-disciplinary project teams designing and delivering good services.

We are committed to delivering excellent public services to our residents and local businesses, which is why we place the user, and their needs, at the heart of our agile delivery strategy. We are proud of our digital culture, and have a team of excellent professionals working across multi-disciplinary teams to deliver our new digital services.

Both councils are undertaking significant transformation of their services. We are therefore looking to recruit vibrant, talented people who would be excited to help us build user centred, modern digital services across two councils.

About the Role and Our Ideal Candidate

To be successful as a Business Analyst, you will:

• Have experience working in business analysis for 2 years or more
• Question and challenge ways of working, with an understanding of the bigger picture in terms of the corporate context and external environment
• Demonstrate agility and adaptability in mindset and ways of working
• Demonstrate innovation and creativity
• Ability to identify and work with key data sources to understand the service in detail.
• Actively engage in positive cross organisational communications and team working
• Question and challenge ways of working, with an understanding of the bigger picture in terms of the corporate context and external environment

Our Offer to You

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

Benefits

• A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.
• Enhanced Maternity, Paternity, shared parental, adoption and dependents leave
• Three volunteering days per year in Kingston
• Hybrid working (dependent on the role)
• Flexible and agile working arrangements using Google Chromebooks
• Learning and development portal offering a range of courses
• Discounts on a range of local shops, restaurants, gyms and leisure centres
• Interest free season ticket loans
• Local Government Pension Scheme
• Bicycle loan facilities and cycle to work scheme
• Zip car scheme
• Confidential health & wellbeing and counselling support

Application Process

Apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role.

Additional Information

We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.

To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.

We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of length or type of contract.

The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.

Salary

• £46,968 - £58,461 per year