Business Analyst

C&C Group; Gateshead; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading software solutions provider in the UK is seeking a Business Analyst. The role involves gathering requirements, engaging with stakeholders, and providing data-backed recommendations. The position offers hybrid working with 2 days in the office, and a salary range of £45,000 to £55,000 depending on experience. The ideal candidate should have experience in documenting customer needs and excellent communication skills.

Benefits

Comprehensive healthcare

25-28 days holiday

Electric Vehicle Scheme

Free on-site car parking

Qualifications

• Demonstrable experience capturing and documenting customer requirements.
• Excellent skills in Microsoft Office, especially Visio and Excel.
• Experience writing user stories in Agile environments.

Responsibilities

• Gather and document requirements from stakeholders.
• Engage with internal and external stakeholders effectively.
• Collaborate with project teams on specifications and solutions.

Skills

Requirements gathering

Stakeholder engagement

Analytical skills

Excellent communication

Education

Degree in Business Analysis or related field

Tools

Microsoft Azure DevOps

Microsoft Office (Visio, Excel, Word, PowerPoint)

Job description

Business Analyst

Location: Hybrid working - Gateshead, Tyne and Wear (Expectation is to be in the office for 2 days per week)

Hours: Full Time 37.5 hours per week

Salary: £45,000 - £55,000pa depending on experience

Ready to maximise your potential?

C&C Group supplies software solutions and services to almost every energy and water company throughout Great Britain, along with select pharmaceutical companies.

We are at the dawn of an exciting new era with Smart Grids, as well as Market-wide Half Hourly Settlement (MHHS), which is one of the biggest changes to the electricity industry to date. This means we are on the lookout for exceptional talent to join our team, as we expand our reach as well as our goals.

Technology is the essence of what we do, but our people make us who we are.

What will I be doing?

As a Business Analyst at C&C Group, you will play a crucial role in connecting industry and customer needs with our portfolio.

By leveraging your expanding knowledge of the industry, and our suite of products and services, you will support and contribute to the expansion of our portfolio. You will apply your skills in evaluating processes, defining requirements, and providing data-backed recommendations to executives and stakeholders, whilst ensuring the expectations of our customers are met. You will ensure business and customer requirements are translated into solutions that deliver measurable value and align with C&C Group’s strategic goals.

You will be expected to bridge the gap between customers’ and industry requirements, business processes, and our products. Your colleagues will help you build your knowledge of the utilities sector and our products from the outset; however, you will be expected to add to this quickly so that you can have informed meaningful conversations with stakeholders.

You will be required to thoroughly understand and document the customers’ requirements, and to prepare clear, concise, and unambiguous software specifications ensuring the customers’ and product owners needs are met, and where appropriate, improved upon.

You will act as the pivot between the customer, product managers, software developers, testers, and other internal stakeholders, ensuring that all parties clearly understand what is to be delivered. While Project Managers hold overall responsibility for delivery, you will work closely alongside them, providing clarifications and insight as required to keep delivery aligned with business and customer needs.

What will my day look like?

Requirements Gathering & Documentation

• Work with stakeholders to elicit, analyse, define, capture and communicate requirements to create a shared understanding amongst business and technical stakeholders which will lead to the implementation of an effective solution.
• Produce clear, concise, unambiguous, realistic, consistent, detailed, and complete software specifications. Translate industry and business requirements into detailed specifications.
• Work with product owners to analyse industry and customer driven change proposals to determine the impacts on a range of products and services.

Stakeholder Engagement & Communication

• Build impactful relationships with external and internal stakeholders by being approachable, knowledgeable, and acting as an ambassador of C&C Group.
• Provide expertise in relation to business and industry processes to ensure our customers’ obligations are effectively met by the software solution, and within any industry-prescribed timetable.
• Prepare and deliver presentations to various parties, both internally and externally.

Solution Support & Collaboration

• Provide advice on aspects of system design where there may be change. Interpret the business requirement and ensure any change is consistent and will be understood by the customer.
• Aim to have a broader view than our developers and work together to bridge any knowledge gaps.
• Represent the customer/business to the wider team to help prioritise requirements and solutions.
• Collaborate with the project teams on various aspects of the project/specifications and design functions.
• Occasionally assist with testing scenarios where in-depth input / knowledge into specific aspects of a system or its functions is needed.
• Communicate effectively and build relationships at all levels throughout the company.

Practice Development

• Working with colleagues to input into the development of the Business Analysis Practice and that of QA, promoting best practice and developing new processes and templates in line with industry standards.

More about you:

Must have:

• Demonstrable experience of capturing and documenting customer requirements, creating detailed, clear, unambiguous, and complete software specifications.
• Excellent Microsoft Office skills, particularly Visio, Excel, Word and PowerPoint.
• Experience of using Microsoft Azure DevOps to capture requirements.
• Experience writing user stories and acceptance criteria in Agile environments.
• Excellent listening skills with the ability to take real interest and understand the customers’ requirements or issues.
• Excellent written and verbal communication skills.
• Ability to create and deliver clear and concise presentations.
• Demonstrable experience of working across multiple projects at the same time.
• Excellent analytical skills with an interest in data and systems.
• Strong attention to detail and accuracy in documentation.
• A desire to improve business procedures and products.
• Strong communication skills, with the ability to engage at all levels of the organisation, balance multiple stakeholder priorities, and resolve conflicts effectively.

Highly preferable:

• Specific knowledge of the electricity, gas or water industries would be extremely valuable.
• Experience in digital transformation – legacy systems to modern architecture patterns (e.g. microservices)
• Experience of the software development lifecycle especially in an Agile environment.

Nice to have:

• Experience of using design and prototyping tools (e.g., Balsamiq, Figma, Lucidchart).
• Data modelling experience and knowledge (logical, physical data models).

Preferred Qualifications:

• Degree (or equivalent practical experience) in Business Analysis, Information Technology, or a related discipline.
• BCS Diploma in Business Analysis or IIBA CCBA or CBAP certified.
• Experience or formal training in Agile/Scrum frameworks (Scrum Master or SAFe Agilist desirable but not essential)
• Knowledge of data analysis and modelling techniques (e.g. UML, BPMN, ERD, SQL, Power BI)

Benefits and Rewards include:

• Comprehensive private healthcare for you, including optical and dental, as well as extra cancer care cover and access to mental health support
• 25-28 days holiday, plus public holidays of course
• Payroll Giving Scheme – We will match donations made to your chosen charity!
• A generous monthly team social budget
• Fruit, snacks, and drinks when working in our offices
• Electric Vehicle Scheme
• Ride to Work Scheme
• Extra days annual leave for your wedding/civil partnership
• Free on-site car parking

How do I join the C&C Group Team?

If this advert sparks excitement as well as matches your aspirations and skills, then apply today!

If this isn’t the right role for you but you would love to work for C&C Group, then please get in touch. We are always looking for smart, innovative, and motivated talent.