Business administrator

Queen Square; Lancaster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare practice in Lancaster offers an Apprenticeship position, providing hands-on experience in a patient-centred care environment. As an apprentice, you will support nursing, reception, and administration teams, manage supplies, maintain clinical rooms, and ensure accurate record-keeping. The role prioritizes customer service, effective communication, and IT skills while promoting personal and professional growth. With structured training and ongoing support, this opportunity is ideal for those eager to contribute to patient care and practice efficiency.

Benefits

Structured training

Career development opportunities

Collaborative working environment

Qualifications

• Confidentiality and data protection standards required.
• Ability to support administrative functions and maintain clinical rooms.
• Proactive decision-making and problem-solving skills essential.

Responsibilities

• Providing stock control and supply management for nursing team.
• Maintaining accurate record-keeping and adherence to practice procedures.
• Supporting day-to-day administrative functions and patient-facing tasks.

Skills

Customer service excellence

Effective communication

Organisation and time management

Problem-solving

IT skills

Education

English (grade C/4)

Maths (grade C/4)

Tools

MS Office

Job description

The Apprenticeship at Queen Square Medical Practice offers an exciting opportunity to gain hands‑on experience within a busy, patient‑centred care environment. Apprentices work collaboratively with the Nursing, Reception and Administration Teams to develop the practical skills essential to the smooth and efficient running of the practice.

Responsibilities

• Providing stock control and supply management for the nursing team
• Supporting day‑to‑day administrative functions
• Maintaining and stocking clinical rooms
• Assisting with general office operations and patient‑facing tasks
• Ensuring accurate record‑keeping and adherence to practice procedures

Skills & Knowledge Development

• Confidentiality and data protection standards
• Customer service excellence in a healthcare setting
• Effective communication and teamwork
• Organisation and time management
• Problem‑solving and adaptability
• IT skills using clinical and administrative systems – skilled in the use of multiple IT packages and systems relevant to the organisation in order to write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
• Produces accurate records and documents including emails, letters, files, payments, reports and proposals, makes recommendations for improvements and presents solutions to management, drafts correspondence, writes reports and reviews others’ work, maintains confidential records in compliance with procedures, coaches others.
• Exercises proactivity and good judgement, makes effective decisions based on sound reasoning and deals with challenges maturely.
• Builds and maintains positive relationships within the team and across the organisation, demonstrates ability to influence and challenge appropriately, becomes a role model and develops coaching skills.
• Demonstrates good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms and uses the most appropriate channels.
• Completes tasks to a high standard, reviews processes autonomously, shares best practice, applies problem‑solving skills to resolve complaints and acts as a key point of contact.
• Takes responsibility for initiating and completing tasks, manages priorities and time, sets positive examples, makes improvement suggestions, manages resources, organises meetings, takes minutes and records action logs, handles logistics.
• Uses relevant project management principles and tools to scope, plan, monitor and report, plans required resources for successful delivery, undertakes and leads projects.

Training Schedule

• Apprentices benefit from structured training, regular supervision and ongoing support to encourage personal and professional growth.
• Queen Square Medical Practice actively promotes career development and offers opportunities to contribute to improving patient experience and practice efficiency.

Functional Skills

• English (grade C/4)
• Maths (grade C/4)

Additional Personal Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Patience
• Confidentiality
• Reliability
• Positive attitude

Queen Square Medical Practice aims to provide the highest quality of care to the people of Lancaster and surrounding areas. We are friendly, professional, and work collaboratively with our patients to achieve the best health outcomes. The practice extends its ethos of caring to its staff and aspires to provide a nurturing and rewarding environment in which to work. Patients are at the heart of what we do, and we aim to be as accessible as possible, offering advance booking for routine GP & Nurse appointments, as well as same‑day appointments with the Duty Team for more urgent and acute medical problems.