Business Administrator

Maria Mallaband; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading care service provider in Greater London seeks an experienced Business Administrator. The role requires strong communication skills, professionalism, and confidentiality when interacting with residents and visitors. Responsibilities include assisting the Care Manager, handling inquiries, maintaining records, and supporting recruitment processes. Benefits include comprehensive health support, flexible working patterns, and training opportunities after a probationary period. Join a forward-thinking team and apply now!

Benefits

Simply Health cashback for healthcare

Early Pay access

Discounts on multiple retailers

Exclusive discounts on dining

Pension Scheme

Flexible working patterns

Cycle to work scheme

Training support

Employee Assistance Programme

Discounted gym membership

Qualifications

• Experience as an Administrator with strong communication skills.
• Ability to maintain confidentiality and professionalism.
• Genuine interest in working in a care environment.

Responsibilities

• Assist Care Manager with daily operations.
• Handle inquiries from residents and outside agencies.
• Complete monthly audits and maintain records.
• Assist with recruitment and onboarding processes.
• Manage and maintain petty cash alongside Home Manager.

Skills

Exceptional interpersonal skills

Good computer knowledge (Word, Excel)

Organizational skills

Ability to manage time and workload

General knowledge of payroll processes

Ability to communicate effectively

Job description

About the Role

Please note this role is not eligible for sponsorship and we can only consider applications from candidates with valid right to work in the UK.

If you are an experienced Administrator with great communication skills, have a bubbly personality, emanate warmth and professionalism and want to work with a great team, then this role will definitely be of interest to you.

As a Business Administrator, you will be part of the care team and, as such, will have some contact with residents, family members and other visitors therefore, maintaining a friendly and professional manner whilst interacting with the same is a must.

It is essential that confidentiality regarding residents, the Home and staff is always observed both in and out of the working environment.

Responsibilities

• To work closely with Care Manager, assisting in any matters arising, maintaining continuity in day-to-day running in Manager’s absence and ensuring Manager is aware of all relevant information.
• Deal effectively with all enquiries by residents, Head Office, Social Services, Regulators and sales representatives, and any other outside agencies.
• Issue Offer of Acceptance letter and contract to new residents / families and attach to system.
• To complete the Residents’ Monthly Audit accurately and within the timeframe given to ensure the accurate billing is produced.
• To ensure that all payments received are recorded in the appropriate way and information communicated to Head Office staff.
• Assist with the care and safe keeping of resident's personal property and property belonging to the Home.
• Responsible for maintaining the Home’s Petty Cash, along with the Home Manager.
• Record all purchases on the company credit card, upon receipt of statement, collate all receipts along with authorisations and return to Head Office within specified timeframe.
• Type out any letters etc. at the request of the Care Manager
• To assist in dealing with any relatives / residents / staff complaints and seek the assistance of the Care Manager.
• To assist in end-to-end recruitment processes
• To assist with the induction of new starters, ensuring they are welcomed into the team. Informing the People Champions of any offers made / new starters.
• Assist in HR Processes like absence reports, update records in relation to sickness, absence, holidays, ensure disclosure and right to work information is kept up to date and assist in rolling out document updates.
• Working accurately to deadlines set for daily, weekly and monthly tasks and reports within the home and for Head Office.
• Maintain good housekeeping of all systems ensuring current status at all times E-Learning, DBS, Careblox and Income Processing.
• Archiving relevant documentation in line with company policy and procedures.

Knowledge and experience required

• Exceptional interpersonal skills
• A positive 'can do' outlook
• Demonstrate good computer knowledge, specifically use of Word, Excel and email.
• Have good organisational skills and be able to manage time and workload effectively in a fast-paced environment.
• Have a general knowledge of payroll and financial processes.
• Able to demonstrate an ability to manage pressure, prioritise tasks and communicate effectively at all levels.
• Genuine interest in working in a care environment.

Benefits

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24 / 7 virtual GP access plus more for you and up to 4 children
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership
• Benefits require completion of a 12-week probationary period before they can be accessed.
• Benefit subject to deduction not taking colleague below National Living Wage

If the sounds like the role for you and you would like to work for a forward-thinking employer, apply now to send your details to our Talent team!