Bus Station Customer Experience Lead

Arriva Group; Wakefield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A public transportation company seeks a Customer Experience Supervisor for Wakefield Bus Station. In this key frontline role, you will ensure a safe and welcoming environment, providing excellent customer service and support to driver managers. The ideal candidate is confident, calm under pressure, and possesses strong communication and complaint-handling skills. Your responsibilities include assisting customers, resolving complaints in real-time, and updating customers on service changes.

Qualifications

• Confident, calm, and customer-centric individual.
• Ability to make sound decisions quickly.
• Proactive and detail-focused with a commitment to safety.

Responsibilities

• Act as the first point of contact for customers.
• Respond to customer enquiries and resolve complaints.
• Update customers on bus stand changes.
• Manage service disruption updates.

Skills

Strong communication skills

Complaint handling

Decision making in fast-paced environment

Customer-centric approach

Job description

A public transportation company seeks a Customer Experience Supervisor for Wakefield Bus Station. In this key frontline role, you will ensure a safe and welcoming environment, providing excellent customer service and support to driver managers. The ideal candidate is confident, calm under pressure, and possesses strong communication and complaint-handling skills. Your responsibilities include assisting customers, resolving complaints in real-time, and updating customers on service changes.