Building Receptionist *Permanent - Full-Time - Gateshead*

Office Angels; Gateshead; On-site; GBP 23,000 - 28,000; Full time

Job summary

A dynamic Property & Facilities Management company in Gateshead is seeking a Building Receptionist for a permanent role. In this front-of-house position, you will ensure smooth operations while engaging with tenants and visitors. Ideal candidates will have customer service experience and possess strong organizational skills. This role offers competitive salary and benefits including 25 days annual leave and professional development opportunities.

Benefits

Free on-site parking

25 days annual leave + birthday leave

Volunteering days

Cycle to work scheme

Eye care vouchers

Pension contributions

Health & well-being support

Dental plan

Discounted gym membership

Menopause support

Employee Assistance Programme

Life Assurance

Simple Health Cash plans

Qualifications

• Experience in a self-managed, front-of-house, or customer service role.
• Understanding of property management and H&S legislation (IOSH Managing Safely) is desirable.
• Strong organizational, planning, and multitasking skills.

Responsibilities

• Provide guidance to contractors, tenants, staff, and visitors.
• Manage calls and emails efficiently.
• Conduct daily property walkthroughs to ensure cleanliness and safety.

Skills

Customer service

Organizational skills

Communication skills

Problem-solving

Tools

Microsoft Office Suite

Safety Culture - iAuditor

Job description

Building Receptionist - Property Management

Are you ready to take your facilities career to the next level? Office Angels are recruiting a Building Receptionist to join a dynamic Property & Facilities Management company on a permanent contract. This front-of-house role lets you engage directly with tenants and visitors while ensuring the smooth running of a busy business centre.

This isn't your average receptionist role! You'll be at the heart of a bustling business centre, supporting tenants, troubleshooting issues, and helping build a thriving, connected community. You'll gain hands-on experience in commercial property operations, with plenty of opportunities for career growth in Facilities Management.

Join a welcoming, down-to-earth team who genuinely support one another. This role is perfect for candidates with front-of-house, customer service, business centre, property, or facilities experience. You'll gain invaluable experience and clear career progression opportunities in Facilities Management.

Location: Gateshead
Salary: £28,000
Hours: Monday to Friday, 7:00am - 4:00pm, 40 hours per week
Contract: Permanent, fully office-based
Perks: Free on-site parking, 25 days annual leave + birthday leave, volunteering days, cycle to work scheme, eye care vouchers, pension contributions, health & well-being support, dental plan, discounted gym membership, technology discounts, menopause support, Employee Assistance Programme, Life Assurance, Simple Health Cash plans

Your Role - Building Receptionist:

• Provide guidance to contractors, tenants, staff, and visitors


• Manage calls and emails efficiently


• Respond to helpdesk inquiries and urgent maintenance requests


• Support the Senior Facilities Manager with admin tasks across multiple properties


• Coordinate contractors, site inductions, and meetings


• Support tenant engagement and events, including newsletters and community-building activities


• Conduct daily property walkthroughs to ensure cleanliness, safety, and functionality


• Assist with H&S compliance, emergency procedures, fire risk assessments, and safety audits


• Support service charge budgets, reconciliations, and expenditure monitoring


• Report operational matters to the Senior Building Manager


• Flexibly assist with other administrative duties as required

What We're Looking For:
Keep customer service at the heart of everything you do
Promote an inclusive and respectful working environment
Be proactive in self-development and learning
Support and motivate colleagues, encouraging fresh ideas and innovation
Tackle challenges head-on, stay solution-focused, and see tasks through to completion

What You'll Bring:
Experience in a self-managed, front-of-house, or customer service role, ideally with facilities exposure
Understanding of property management and H&S legislation (IOSH Managing Safely) - desirable but not essential
Strong organisational, planning, and multitasking skills
Excellent verbal and written communication, with tact, diplomacy, and confidentiality
Proactive, accountable, and able to work independently
Confident, professional, and customer-focused personality
IT literate (Microsoft Office Suite, Outlook, Safety Culture - iAuditor or equivalent)
Familiarity with social media platforms (LinkedIn, Instagram, Facebook) advantageous

If this sounds like the perfect role for you, apply today! Due to the high volume of applications, we are unable to provide individual feedback. If you are not contacted within 5 business days of sending your application, please assume you have been unsuccessful at this time.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.