Build to Rent BTR Director

MCR Property; England; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading real estate investment and development firm in England is seeking a Build to Rent Director to provide strategic leadership and implement BTR strategies in alignment with business goals. The ideal candidate will have 5-10 years of leadership experience in BTR, with solid financial skills and excellent communication abilities. Responsibilities include managing site operations, monitoring key performance metrics, and developing high-performing teams. This role offers a dynamic opportunity to enhance operational excellence and customer satisfaction.

Qualifications

• 5-10+ years of senior leadership experience in BTR, PRS, or hospitality.
• Strong understanding of BTR operations and property management.
• Experience in managing large-scale P&Ls and budgets.

Responsibilities

• Lead BTR site operations, ensuring compliance and service delivery.
• Monitor KPIs including occupancy, rent collection, and resident satisfaction.
• Recruit and train regional and site-based teams.
• Support pricing and leasing strategies informed by market insights.
• Implement community programs and initiatives for resident satisfaction.

Skills

Leadership skills

Financial acumen

Customer service focus

Operational capability

Strategic thinking

Education

Degree in Real Estate, Business, Hospitality or related field

MRICS or ARLA/IWFM qualifications

Job description

Position Overview

As our Build to Rent Director, you will provide strategic leadership, developing and implementing the BTR strategy in line with business goals. You will play a key role in acquisitions, design, and development to ensure schemes are operationally robust and highly appealing to future residents. You will set and manage long‑term operational, financial, and customer service targets for the BTR platform.

Key Responsibilities

• Lead all BTR site operations, ensuring brand standards, compliance and service delivery are consistently achieved.
• Monitor core KPIs including occupancy, rent collection, resident satisfaction (NPS) and yield performance, while driving the rollout of tech‑enabled management and resident platforms.
• Ensure full compliance with health & safety, fire safety, data protection and legal requirements across all sites.
• Recruit, train and develop regional and site‑based teams, promoting a high‑performance culture focused on service, accountability and professional development.
• Lead mobilisation plans for new developments across staffing, systems, branding, marketing and compliance, coordinating cross‑functional teams through pre‑opening and lease‑up phases.
• Support pricing and leasing strategies informed by local market insights.
• Champion a customer‑first approach, implementing community programmes, resident events and wellbeing initiatives to enhance satisfaction and retention, ensuring a seamless journey from enquiry to renewal.
• Chair meetings on budgeting, forecasting and financial reporting, working closely with asset managers and investors to maximise asset value, including rent setting, capital expenditure planning and cost control strategies.

Qualifications

• 5‑10+ years senior leadership experience within BTR, PRS, student accommodation or hospitality, with a strong understanding of BTR operations, lease‑up, customer service and property management.
• Solid financial acumen, including managing large‑scale P&Ls and budgets.
• Excellent leadership and communication skills, with the ability to guide multidisciplinary teams and engage diverse stakeholders.
• Strategic thinker with hands‑on operational capability.
• Degree in Real Estate, Business, Hospitality or a related field.
• MRICS or ARLA/IWFM qualifications considered advantageous.

About Us

MCR Property Group is a leading independent real estate investment and development company with offices in London, Manchester, Birmingham and Glasgow. We specialise in new‑build and conversion residential and industrial projects, managing a nationwide portfolio of around 7,500 residential plots and commercial and industrial assets valued at over £4 billion.