Broadband Support Advisor – Hybrid/Remote Weekend Shifts

AWD online; Altrincham; On-site; GBP 25,000; Full time

Job summary

A fast-growing fibre broadband provider in Altrincham is seeking a Contact Centre Customer Support Advisor / Customer Service Agent. This role involves handling customer queries, resolving technical broadband issues, and managing billing queries while providing excellent customer service. The position requires experience in a customer support environment and offers a salary of £25,000 per annum along with various benefits. The role is full-time and office-based, with opportunities for weekend work from home.

Benefits

Smart casual dress code

Free access to gym facilities

Access to financial wellbeing platform

Supportive team culture, growth and career progression

Qualifications

• Experience in a customer support or contact centre environment.
• Ability to build rapport and demonstrate empathy.
• Comfortable working in a phone-based environment on a rota.

Responsibilities

• Respond to customer queries via phone, email and ticketing systems.
• Diagnose and resolve broadband faults with a first-call resolution approach.
• Process service credits, adjustments and payable charges.

Skills

Friendly communication

Technical troubleshooting

Customer support experience

Education

GCSEs in English and Maths

Job description

A fast-growing fibre broadband provider in Altrincham is seeking a Contact Centre Customer Support Advisor / Customer Service Agent. This role involves handling customer queries, resolving technical broadband issues, and managing billing queries while providing excellent customer service. The position requires experience in a customer support environment and offers a salary of £25,000 per annum along with various benefits. The role is full-time and office-based, with opportunities for weekend work from home.