Breakfast, Cafe and Bar (F&B Hosts) - Part time

edyn; Aldgate; On-site; GBP 10,000 - 40,000; Part time

Job summary

A hospitality company in the UK is seeking a Food & Beverage Host to deliver excellent customer service in their hotel dining environment. The role involves greeting guests, serving food and drinks, and ensuring a positive dining experience. Candidates should have previous experience in customer service, ideally in Food and Beverage, and must be adept at multitasking while maintaining attention to detail. The company offers a flexible part-time schedule between 16-24 hours weekly, with opportunities for growth across multiple locations.

Qualifications

• Previous experience in a customer-facing role, preferably in Food and Beverage.
• Confidence using IT systems and software, including Microsoft Office.

Responsibilities

• Provide excellent customer service in the hotel restaurant and bar.
• Take orders, serve food and drinks, and create a positive dining experience.
• Maintain a clean and organized dining area and handle customer complaints.

Skills

Customer Service

Communication

Attention to Detail

Multitasking

Problem-Solving

Teamwork

Financial Acumen

Job description

Job title: Food & Beverage Host

Purpose:

A Food and Beverage (F&B) Host is responsible for providing excellent customer service in our hotel restaurant and bar. The primary duties include greeting guests, taking orders, serving food and drinks, and delivering a positive dining experience.

Responsible to :

F&B Supervisor / Manager

Location and hours:

Based on Property

Service Delivery:

• Creating tell-your-mates experiences that makes guests want to keep coming back
• Welcome guests, direct them to their tables, and ensure a clean and inviting space.
• Present menus, answer questions about dishes and beverages, and accurately record orders.
• Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature.
• Refill drinks, clear used plates, and maintain a clean and organised dining area.
• Process payments, whether by credit card or room charging.
• Being empowered to use your initiative when dealing with handle customer complaints or issues with a positive attitude and seek to resolve them.
• Ensure tables are set up appropriately, and the dining area is clean and tidy.
• Relay orders accurately, address any issues with preparation, and coordinate service.
• Actively looking for opportunities to grow revenue.
• Identifying upselling opportunities.

Teamwork:

• Understand and embody the edyn values
• Constructively challenge, question, seek to improve, evolve and be human
• Contribute to a strong community spirit
• Be objective, fair, ethical, and consistent

What you’ll need.

Experience:

Previous experience in a customer-facing role (Food and Beverage preferred) Confidence using IT systems and software (including Microsoft Office)

Skills:

Customer Service: Friendly, attentive, and able to handle a wide range of customer interactions. Natural influencing skills with a knack for managing expectations Communication: Excellent verbal and non-verbal communication skills. Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions. Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area. Multitasking: Ability to handle multiple tasks simultaneously while maintaining efficiency. Problem-Solving: Able to address customer issues or resolve unexpected situations. Teamwork: Collaborate effectively with other servers, kitchen staff, and bar staff. Strong financial acumen, with experience in budgeting, forecasting, and cost control.

Values:

Courage to question, evolve and be human Curiosity to seek out innovation, change and creativity Confidence to challenge convention and look for better ways to do and be Accountability and the desire to empower those around you Freedom to be yourself at work, just as much as at play

When and where:

You’ll work between 16-24hours per week We are opening several coffee shops across London in our Locke properties over the coming months. You will be based primarily at one location however you might also work at other Locke location.