Brand Compliance & Project Manager Premium Brands

-; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A global hospitality leader is seeking a brand compliance coordinator to ensure brand standards and quality across hotels in the ENA region. The ideal candidate will have a master's degree and at least 2 years of experience in relevant fields such as Marketing or Hotel Operations. Responsibilities include overseeing operational tasks, maintaining brand integrity, and managing guest satisfaction metrics. A passion for service and adaptability in a complex environment are essential. Join this dynamic team today!

Qualifications

• Minimum of 2 years experience in Marketing, Operations, or Hotel Experience.
• Key understanding of the Hotel and Hospitality industry.
• Experience working in an international setting.

Responsibilities

• Coordinate brand compliance and experience initiatives across the ENA region.
• Oversee operational tasks and document management.
• Ensure brand integrity through performance monitoring.

Skills

Project management skills

Communication skills

Organizational skills

Ability to work independently

Adaptability

Multiple stakeholder management

Presentation skills

Excel skills

Creativity

Additional languages (French or German)

Education

Master's degree

Tools

PowerPoint

Excel

Job description

Company Description

Would you like to work for a company where hospitality is a work of heart, and you can be all you are?

Our purpose is to pioneer the art of responsible hospitality, connecting cultures with heartfelt care. With over 330,000 hospitality experts in more than 40+ hotel brands, we nurture a real passion for service and achievement beyond limits.

Join a dynamic and collaborative environment where agility, creativity, and performance are key.

Job Description

This position is responsible for coordinating the implementation of brand compliance and brand experience topics across the ENA region, including global brand standards, audits, and training. This role ensures effective monitoring, reporting, and optimization of compliance initiatives while supporting the rollout and enhancement of brand programmes.

MAIN ACCOUNTABILITIES

• Using tools and creating processes that support communication, integration and alignment across regional stakeholders.
• Oversee day-to-day operational tasks, including document management, management of internal tools/platforms, and administrative support.
• Serve as the guardian of brand integrity, working with the Brand Managers to ensure that each Premium brand's experience is delivered in hotels across ENA to ensure brand consistency and quality.
• Monitor performance through guest satisfaction metrics, audits and internal tools, highlighting areas of improvement to ensure the guest journey delivers on brand expectations.
• Manage ENA guest-facing brand collaterals by coordinating new materials and consolidating assets from other departments (e.g. ALL, F& B) to provide a full overview of the guest journey and validate Visual Identity (VID).
• Support initiatives that enhance personalization, emotional engagement, and brand quality.
• Contribute to cross-functional projects by tracking progress, coordinating deliverables, and preparing updates for stakeholders.

Qualifications

• University education at Bac +5 level (eg: master's degree)
• Professional experience required: Minimum experience of 2 years in Marketing, Operations or Hotel Experience
• Good managerial and organizational skills, working independently and being able to act self-responsible
• Ability to work with multiple stakeholders across departments with working in an international surrounding
• Be adaptable to work in a complex international group environment (matrix organisation)
• Key understanding of the Hotel and Hospitality industry across brand segments
• Project management skills
• Great communication, presentation, PowerPoint and excel skills
• Pro‑active, creating new processes and ways of working
• Any additional language as French or German is a plus

Additional Information

Our Commitment to Diversity & Inclusion

We are an inclusive company. Our ambition: attract, recruit, and promote a diverse range of talents.

Why Accor?

We are much more than a global leader. We are 330,000 women and men who put people at the heart of everything we do, and we are driven by an unbounded passion for service and a desire to exceed expectations. Joining Accor means embarking on a unique human adventure to invent the hospitality of tomorrow.

Your Accor experience begins now, so if you are up for a new challenge, and want to be a part of the best, then we want to hear from you!

Your information will be kept confidential according to EEO guidelines.