Branch Manager - Removals

Alchemy Global Talent Solutions Ltd.; Aylesbury; On-site; GBP 35,000 - 60,000; Full time

Job summary

A leading removals company in Aylesbury is seeking an experienced Branch Manager to oversee daily operations, drive team performance, and ensure client satisfaction. Responsibilities include managing removals crews, handling budgets, and ensuring compliance with regulations. Strong leadership, customer service skills, and experience in the removals or relocation sector are required. This is an exciting opportunity to lead in a dynamic industry.

Responsibilities

• Overseeing daily branch operations for residential and commercial removals.
• Managing and motivating removals crews, drivers, and office staff.
• Ensuring compliance with health and safety, company policy, and transport regulations.
• Developing and maintaining removals customer relationships.
• Managing P&L and budgets, ensuring branch profitability.
• Coordinating logistics and scheduling of removals.
• Handling escalations and resolving service issues.
• Recruiting, onboarding, and training new removals team members.
• Ensuring equipment, vehicles, and resources are well maintained.
• Monitoring KPIs and implementing improvement strategies.
• Supporting removals sales teams with quoting and job assessments.
• Collaborating with head office on strategic growth initiatives.

Skills

Proven management experience in the removals or relocation sector

Strong leadership and team management skills

Ability to manage budgets and branch-level finances

Excellent customer service and communication abilities

Knowledge of UK transport and logistics regulations

Organised, with strong problem-solving skills

Job description

Join a leading removals company in Aylesbury Buckinghamshire as a Branch Manager, where you’ll oversee daily operations, drive team performance, and ensure client satisfaction. This is a fantastic opportunity for an experienced relocations professional to lead a branch in the dynamic moving industry.

Key Responsibilities

• Overseeing daily branch operations for residential and commercial removals.
• Managing and motivating removals crews, drivers, and office staff.
• Ensuring compliance with health and safety, company policy, and transport regulations.
• Developing and maintaining removals customer relationships.
• Managing P&L and budgets, ensuring branch profitability.
• Coordinating logistics and scheduling of removals.
• Handling escalations and resolving service issues.
• Recruiting, onboarding, and training new removals team members.
• Ensuring equipment, vehicles, and resources are well maintained.
• Monitoring KPIs and implementing improvement strategies.
• Supporting removals sales teams with quoting and job assessments.
• Collaborating with head office on strategic growth initiatives.

Key Skills & Experience

• Provenmanagement experience in the removals or relocation sector.
• Strong leadership and team management skills.
• Ability to manage budgets and branch-level finances.
• Excellent customer service and communication abilities.
• Knowledge of UK transport and logistics regulations.
• Organised, with strong problem-solving skills.