Branch Manager – Eye & Hearing Care Growth Lead

Scrivens Opticians & Hearing Care; East Grinstead; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading optician and hearing care provider in East Grinstead is looking for a Branch Manager to lead a dedicated team. You will drive business growth, ensure high standards of customer service, and manage all branch operations. Ideal candidates will have a strong background in retail management, excellent leadership skills, and a customer-first mindset. Competitive salary and benefits are offered.

Benefits

Competitive salary with performance-based incentives

Opportunities for ongoing training and career progression

Generous staff discount scheme

28 days annual leave including bank holidays

Qualifications

• Experienced retail manager, ideally from optics, audiology, or healthcare.
• Strong leadership and people management skills.
• Proactive problem-solving and team development approach.

Responsibilities

• Lead and motivate the team for outstanding customer service.
• Manage branch operations and sales targets.
• Oversee staff training and performance management.
• Ensure compliance with policies and regulatory requirements.

Skills

Leadership skills

Customer service

Communication abilities

Commercial awareness

Tools

Point-of-sale systems

Job description

A leading optician and hearing care provider in East Grinstead is looking for a Branch Manager to lead a dedicated team. You will drive business growth, ensure high standards of customer service, and manage all branch operations. Ideal candidates will have a strong background in retail management, excellent leadership skills, and a customer-first mindset. Competitive salary and benefits are offered.