Branch Manager - Customer-Driven Growth & Team Leader

Scrivens Opticians & Hearing Care; Cape Hill; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading optical care provider in Cape Hill is seeking an experienced Branch Manager to lead a dedicated team. In this role, you will drive business growth while ensuring exceptional customer care standards. Ideal candidates will have strong leadership skills, a customer-first mindset, and experience in retail management within optics or healthcare. The position offers a competitive salary, incentive opportunities, and career development in a supportive company environment.

Benefits

Competitive salary with performance-based incentives

Ongoing training and career progression

Generous staff discount scheme

28 days annual leave including bank holidays

Pension scheme

Qualifications

• Ideally have a background in optics, audiology, or healthcare.
• Strong leadership and people management skills.
• Ability to thrive in a fast-paced, customer-focused environment.

Responsibilities

• Lead and motivate your team to provide outstanding customer service.
• Manage all branch operations, aiming to meet sales targets.
• Oversee staff training, coaching, and performance management.
• Ensure every customer receives expert advice and care.
• Maintain compliance with company policies and health standards.

Skills

Leadership

Customer service

People management

Commercial awareness

IT skills

Tools

Point-of-sale systems

Job description

A leading optical care provider in Cape Hill is seeking an experienced Branch Manager to lead a dedicated team. In this role, you will drive business growth while ensuring exceptional customer care standards. Ideal candidates will have strong leadership skills, a customer-first mindset, and experience in retail management within optics or healthcare. The position offers a competitive salary, incentive opportunities, and career development in a supportive company environment.