Branch Manager, Belfast

Allied Irish Banks; Belfast; On-site; GBP 50,000 - 70,000; Full time

Job summary

A local banking institution in Belfast is seeking a Branch Manager who will lead a passionate team towards delivering exceptional customer satisfaction. You will cultivate a culture of empowerment, accountability, and continuous learning while maximizing digital engagement. The ideal candidate has at least five years of retail banking experience and demonstrates strong leadership and people management skills. This pivotal role offers the chance to shape the future of banking in your community and contribute positively to local stakeholders.

Benefits

Variable Pay

Employee Assistance Programme

Family leave options

Qualifications

• Minimum of five years retail banking experience is essential.
• Strong leadership with proven ability to build relationships.
• Competence in providing sales leadership support.

Responsibilities

• Lead, coach, and empower a high-performing team.
• Maximize use of digital capabilities for customer engagement.
• Drive productivity, efficiency, and service excellence.

Skills

Leadership

People management

Coaching

Communication

Customer service excellence

Job description

Location/Office Policy: University Road, Belfast (Fully fixed on-site)

• Are you a leader who can drive a people focussed, supportive and inclusive culture?
• Are you ready to lead and inspire a dynamic team to achieve outstanding customer satisfaction and the highest standards of operational excellence?
• Are you driven by a relentless business results focus to meet specific individual and team goals?

What is the Role:

As Branch Manager in University Road, Belfast Branch, you will play a key role in supporting and executing our vision to be a Leading Local Bank in Northern Ireland. We want to be customer focussed and dynamic, driven by empowered people and an agile mindset and approach, with teams executing brilliantly every day and generating value for AIB. Your focus will be to lead, coach and empower your team to maintain and grow our business and income, develop and nurture talent, maximise use of digital intelligence and Direct enablement to create capacity for curiosity‑led customer engagements.

Develop a culture of accountability and ownership where the sharing of learning and growth opportunities are actively encouraged and promoted. You will also be expected to play an active part in supporting the community and key external stakeholders.

Joining our team as a Branch Manager means becoming a pivotal figure in our organization. You will have the opportunity to shape the future of banking in your community, drive innovation, and inspire a team of dedicated professionals. Your leadership will directly impact our ability to deliver exceptional customer experiences and achieve our ambitious goals.

Key accountabilities;

• Coach, develop and motivate your team to achieve each branch’s goals, underpinned by a culture for high performance, positive engagement, acknowledgement and candid feedback and teamwork.
• Lead, manage, motivate, and develop a high‑performing team responsible for meeting key sales targets, People Management metrics, Risk Management metrics, and customer experience scores.
• Maximize the use of digital capabilities and other key enablers within the branch to support quality customer engagements.
• Support the customer engagement team in “making every conversation count” in all customer interactions with emphasis on developing staff curiosity and delivering quality customer experiences.
• Drive productivity, efficiency, capacity creation, and service excellence focusing on ensuring accuracy of information and speed of delivery to provide exceptional customer experiences.
• Demonstrate leadership by defining clear accountabilities, objectives, and personal development initiatives for all team members to support branch and AIB objectives.
• Be an advocate for AIB across the community in the branch and its wider environs in engaging with key stakeholders, KBI’s and community groups ensuring that we leverage the full capability of AIB’s suite of supports including Homes/Business Banking etc.
• Contribute to a culture of customer obsession and continuous learning across the organisation.

What you Will Bring;

• A minimum of five years retail banking experience is essential
• Strong leadership, people management, influencing, coaching and communication skills with a proven ability to build strong internal and external relationships.
• Demonstrated ability to deliver on multiple business objectives, managing and developing a business growth agenda.
• Ability to demonstrate competence in providing sales leadership support to a team ensuring all members are clear on performance expectations in relation to sales and customer engagement activity.
• Positive mindset and proactive attitude with high levels of initiative and excellent attention to detail.
• Demonstrated ability to adapt to change with commitment to improving current processes through use of technology and automation.

Why Work for AIB:

Some of our benefits include;

• Variable Pay
• Employee Assistance Programme
• Family leave options

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities:

Behavioural

• Ensures Accountability– Holding self and others accountable to meet commitments.
• Develops & Empowers - Provides guidance and support through performance conversations, coaching, feedback, exposure, mobility and stretch goals and assignments.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
• Eliminates Complexity - Identifies and creates clear, effective, and efficient processes. Focuses on continuous improvement. Demonstrates flexibility, curiosity and openness to opportunities
• Drives Progress - Readily tackles tough assignments and identifies the need for and initiates change when required. Is actively curious and willing to listen to and champion good ideas and position with others.

Technical

• Customer Service Excellence - Proactively and consistently demonstrates excellent customer service and provided tailored financial solutions resulting in a sustainable relationship with the customer and increasing satisfaction and loyalty.

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Noelle, at [e-mail] for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at [e-mail]

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

Application deadline:Wednesday 24th December (just before midnight)