Branch Manager

Travel Trade Recruitment Limited; Wallasey; On-site; GBP 100,000 - 125,000; Full time

Job summary

A prominent retail travel company seeks a Travel Branch Manager for its Wallasey location. This role involves managing daily operations, overseeing staff, and ensuring exceptional customer service in a retail travel setting. Candidates should have prior managerial experience and a passion for travel. A competitive salary, commission, and various benefits—including generous leave and staff discounts—are offered, along with career development opportunities.

Benefits

Commission and bonuses

Generous staff & family discounts

Up to 34 days of annual leave

Pension and life assurance

Qualifications

• Previous experience as a Manager or Assistant Branch Manager is required.
• Looking for candidates who want to develop and face new challenges.

Responsibilities

• Oversee daily operations and staff management.
• Provide exceptional customer service both in-store and over the phone.
• Promote and support the product brands' values.
• Train and develop the branch staff to achieve performance goals.
• Contribute to marketing ideas for branch success.

Job description

Role

Travel Branch Manager

Location

Wallasey

Salary

Competitive based on experience + benefits and commissions!

About the Company

My client is a leading high street retail travel company, and they need you to lead their team in the Wallasey branch. This multi award‑winning, well established independent travel company offers both a competitive salary package and career development.

Job Description (Branch Manager)

• Work in a retail travel store, dealing with customers face to face and over the phone, offering excellent customer service.
• Manage the store’s staff on a daily basis during sales, customer service, destination or product queries.
• Ensure the sales performance of individuals and the branch.
• Handle the day‑to‑day running of the store including sales, operations and administration.
• Actively promote and remain a strong ambassador of the product brands and values.
• Keep product and brand knowledge up to date, having in‑depth knowledge of the company’s destinations.
• Assist in providing training and development of all staff.
• Contribute to marketing ideas and business development possibilities to help continue the success and further growth of the branch.
• Work hours vary but are usually Monday – Sunday daytime hours with weekends on a rota basis.
• Lead with exceptional customer service and have a real passion for people and travel.

Experience Required

We are seeking candidates that have previous experience as a Manager or Assistant Branch Manager, looking for a new challenge and a company they can develop with.

Benefits

Basic salary is competitive and depending on experience, but there is much more on offer: commission and bonuses, incentive schemes (such as shopping vouchers and free flights), generous staff & family discounts on holidays, up to 34 days of annual leave, pension, life assurance and other benefits such as discounts with high street retailers. The company focuses on your development and career, with great potential for long‑term personal growth and opportunity.

How to Apply

If you would like to be part of this well‑established travel company, please email your CV or call Nichola.