Branch Manager

Dawsongroup Plc; Swindon; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading asset rental company in the UK is seeking a Branch Manager to oversee branch operations, ensuring a welcoming environment for both customers and staff. You will foster customer relationships while leading and developing your team. The position requires strong leadership, operational know-how, and a commitment to safety and efficiency. Benefits include a competitive salary, generous leave, and opportunities for career growth in a supportive culture.

Benefits

Competitive salary package

25 days leave plus bank holidays

Support and training for career growth

Welcoming collaborative culture

Qualifications

• Strong leadership skills with a focus on supporting team growth.
• Ability to build trusting customer relationships.
• Experience in operational management and safety protocols.

Responsibilities

• Lead and manage the branch efficiently and safely.
• Build and maintain strong customer relationships.
• Support team members in their professional development.
• Ensure all records and administrative tasks are accurate.
• Communicate regularly with the General Manager about branch operations.

Skills

People leadership

Customer service

Communication

Problem-solving

Job description

As our Branch Manager, you'll be the person who keeps everything ticking along - supporting your team, taking care of customers, and making sure the branch runs safely, efficiently, and with plenty of heart. You'll make your mark by growing revenue, improving utilisation, and ensuring every customer leaves feeling well looked after.

This role blends people leadership, customer care, and operational know-how, all while making sure the branch feels welcoming and well organised.

What You'll Be Doing

• Building warm, long-lasting customer relationships through handovers, reviews, and everyday conversations that matter
• Keeping an eye on branch performance and celebrating the little wins as much as the big ones
• Leading your team with kindness, clarity and encouragement - supporting their growth and helping them feel confident in their roles
• Making sure rental records, paperwork and admin stay accurate so customers get a smooth, simple experience every time
• Working closely with the wider team to retain customers and keep the fleet moving
• Ensuring the branch stays safe, clean and operating to a high standard, putting the wellbeing of staff and visitors first
• Looking after vehicles so they're roadworthy, well maintained, and ready when customers need them - avoiding downtime wherever possible
• Maintaining strong relationships with suppliers, repair agents and partners to keep operations running smoothly
• Preparing straightforward reports and keeping your General Manager updated on anything important happening in the branch

We welcome applicants from a wide range of backgrounds. We're looking for someone who loves helping others, enjoys solving day-to-day challenges, and takes pride in running a branch that customers genuinely trust. If you enjoy leading people, supporting customers, and staying organised, you'll settle in quickly.

You’ll thrive if you:

• Enjoy helping a team feel confident, capable and valued
• Feel comfortable guiding day-to-day operations
• Like building friendly, trusting customer relationships
• Stay calm and practical when challenges pop up
• Take pride in clear communication and tidy processes
• Have a genuine interest in people, safety and service

Dawsongroup truck and trailer have been providing specialised contract hire to customers for more than forty-five years. Even now, the team is rapidly expanding and they're looking for passionate people with an eye for career progression and development.

Dawsongroup is known for being people-first, supportive and forward-thinking. When you join, you become part of a team that cares about doing things well and looking after each other.

You’ll enjoy:

• A competitive salary package
• 25 days leave (including your birthday) plus bank holidays and up to 10 days extra (time served and purchase scheme)
• Support, training and space to grow your career
• A welcoming, collaborative culture
• The chance to really shape how your branch operates

Join an asset rental business that puts people at the heart of everything. Your potential starts here - our team is our greatest strength.

If you're someone who loves people, takes pride in a well-run workplace, and enjoys a role with real ownership, we'd love to hear from you. Apply today and let's build something great together.