Branch Manager

Alchemy Global Talent Solutions; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading removals and storage firm in Leicester is seeking an experienced Branch Manager to oversee daily operations and lead staff towards service excellence. This role involves budget management, ensuring compliance with regulations, and developing strong client relationships. The ideal candidate will have proven experience in the removals industry, excellent leadership abilities, and a keen eye for improving business operations in a competitive market.

Qualifications

• Proven experience in managing a removals business or similar environment.
• Strong leadership skills to motivate staff and ensure service excellence.
• Budget management and financial acumen in P&L and cost control.

Responsibilities

• Oversee day-to-day branch operations for high-quality removals services.
• Lead and motivate operational and office staff for service excellence.
• Manage budgets and cost control to enhance profitability.

Job description

Job Description

We are seeking an experienced Branch Manager to lead our clients' removals and storage business based in Leicestershire. This is a fantastic opportunity to join a progressive, collaborative business within the removals industry.

Key Responsibilities

• Oversee day-to-day branch operations, ensuring efficient and timely high-quality removals services.
• Lead and motivate removals operational and office staff, ensuring excellence of service and the profitable operation of the business.
• Coordinate commercial and household goods moves, both domestic and international.
• Manage budgets, P&L, and cost control to drive profitability.
• Maintain compliance with health & safety and removals industry regulations.
• Develop and maintain strong existing removals client relationships through excellent customer service.
• Seek out ways to maintain and improve the business in an ever-changing business landscape.
• Manage the sales team to deliver profitable revenue and develop new removals opportunities.
• Schedule and dispatch the removals crews, vehicles, and resources efficiently.
• Conduct performance reviews and provide training to removals team members.
• Handle customer complaints or issues in a professional, fair and timely manner.

Key Skills & Experience