Branch Manager

MKM Building Supplies; Cheltenham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading independent builders' merchant is seeking a Branch Manager for its Cheltenham location. The role involves managing daily operations, delivering excellent customer service, and increasing sales through proactive approaches. Ideal candidates will have significant knowledge of building supplies, experience in sales, and strong interpersonal skills to build excellent customer relationships. The position offers a competitive salary package and various benefits including a company car or allowance, performance bonuses, and support programs.

Benefits

Competitive salary package

Company car or car allowance

Performance related bonus

Contributory pension scheme

Perkbox discounts

Financial planning support

Holiday accrual on length of service

Free parking

Cycle to work scheme

Enhanced maternity/paternity pay

Mental health support

Employee assistance program

Qualifications

• Sound building supplies product knowledge is essential.
• Previous sales experience in a builder's or plumber's merchant environment is essential.
• Confident dealing with customers and building great relationships.

Responsibilities

• Manage day-to-day operation of the branch.
• Provide excellent customer service and sound product advice.
• Proactively increase building material sales through opportunities.

Skills

Customer service skills

Sales experience

Building supplies product knowledge

Communication skills

Job description

Our successful Cheltenham branch is currently recruiting for a Branch Manager.

Duties will include:

• Dealing with customers both face to face and over the telephone
• Managing the day-to-day operation of the branch
• Giving excellent customer service and sound product advice
• Taking a proactive approach to building material sales, using every opportunity to make or increase a sale.

You will be working within a close-knit team and will be dealing with our customers on a daily basis. You will therefore need to have the likeability factor and be the person that our customers will look forward to seeing knowing that they will always receive excellent customer service and sound advice.

We are also looking for someone that has:

• Sound building supplies product knowledge – essential.
• Previous sales experience in a builder’s or plumber’s merchant environment is essential.
• Confident dealing with customers
• The ability to build great customer relationships
• A good telephone manner, excellent communication and interpersonal skills

Benefits include Competitive salary package, company car or car allowance, performance related bonus, Contributory pension scheme, perkbox discounts, financial planning support, holiday accrual on length of service, free parking, cycle to work scheme, enhanced maternity/ paternity pay, mental health support and employee assistance program.

MKM is the leading independent builders’ merchant in the UK, and we were established in 1995.