Branch Customer Experience Advisor – Derby (Part-Time)

Banco Santander; East Midlands; On-site; GBP 24,000; Part time

Job summary

A global bank in East Midlands is seeking a Customer Experience Advisor for their Derby Branch. The role involves assisting customers with day-to-day transactions and improving their overall experience. Ideal candidates must excel in communication and teamwork, contributing to a positive branch environment. This part-time position offers a starting salary of £24,000 and various benefits, making it an excellent opportunity for those passionate about customer service.

Benefits

Starting salary of £24,000

Annual cash allowance

Pension contributions up to 12.5%

Voluntary healthcare benefits

25 days holiday plus bank holidays

Qualifications

• Proven ability to deliver outstanding customer service in either face-to-face or telephony settings.
• Effective communication skills to understand customer needs.
• Desire to go above and beyond for customers.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions and queries.
• Build relationships and find solutions for customers.

Skills

Customer service

Communication

Teamwork

Adaptability

Job description

A global bank in East Midlands is seeking a Customer Experience Advisor for their Derby Branch. The role involves assisting customers with day-to-day transactions and improving their overall experience. Ideal candidates must excel in communication and teamwork, contributing to a positive branch environment. This part-time position offers a starting salary of £24,000 and various benefits, making it an excellent opportunity for those passionate about customer service.