Branch Customer Care Specialist - Digital Banking

HSBC Group; Aberaeron; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global bank in Aberaeron is looking for a Customer Service Representative to provide exceptional service and support customers with transactions and queries. The role involves a full-time commitment of 35 hours per week, offering a starting salary of £24,000 plus performance bonuses. Benefits include extensive holiday, employee discounts, healthcare, and a strong pension contribution. Candidates should possess excellent communication and organizational skills, being ready to adapt to a fast-paced environment.

Benefits

Over six weeks' holiday

Employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

ShareSave schemes

Qualifications

• Demonstrate effective conversations and build strong connections with customers.
• Take ownership of inquiries, providing friendly and efficient service.
• Be adaptable and resilient in a dynamic work environment.

Responsibilities

• Provide exceptional face-to-face service in a busy branch.
• Process a variety of transactions accurately.
• Educate customers on self-service devices and digital banking.

Skills

Excellent communication skills

Attention to detail

Customer service orientation

Resilience in changing environments

Job description

A leading global bank in Aberaeron is looking for a Customer Service Representative to provide exceptional service and support customers with transactions and queries. The role involves a full-time commitment of 35 hours per week, offering a starting salary of £24,000 plus performance bonuses. Benefits include extensive holiday, employee discounts, healthcare, and a strong pension contribution. Candidates should possess excellent communication and organizational skills, being ready to adapt to a fast-paced environment.