Branch Administrator

Kemp Recruitment; South Shields; On-site; GBP 20,000 - 30,000; Full time

Job summary

A recruitment agency is looking for a Branch Administrator in Stone to manage daily operations and support the sales team. The ideal candidate will be organised, detail-oriented, and proficient in Microsoft Office tools. Responsibilities include handling customer inquiries, sales documentation, and providing administrative support to managers. Competitive salary and benefits package included.

Benefits

32 days’ annual leave

Company Sick Pay Scheme

Workplace Pension

Staff discounts

Access to a Wellbeing Focus Group

Qualifications

• Self-motivated and proactive, able to work independently or in a team.
• Trustworthy with confidential information.
• Capable of balancing multiple priorities in a fast-paced environment.

Responsibilities

• Provide administrative and PA support to Branch and Sales Managers.
• Manage incoming calls and handle customer enquiries.
• Prepare sales quotations, invoices, and delivery tickets.
• Conduct stock checks on domestic items.

Skills

Confident communicator

Highly organised

Proficient in Microsoft Office

Strong attention to detail

Job description

Job Title : Branch Administrator

Location : Stone

Salary : Competitive

Hours : 40 hours per week – Monday to Friday, 8am to 5pm

The Opportunity We are seeking a highly organised Branch Administrator to join our busy team in Stone. This is a pivotal role where you will provide vital support to the Branch and Sales Managers, ensuring the smooth running of day-to-day operations across the site.

The role is varied and fast-paced, making it ideal for someone proactive, detail-oriented, and able to balance multiple priorities. You will be a key part of a friendly and hard-working team, contributing to excellent service delivery and branch efficiency.

Key Responsibilities

• Provide administrative and PA support to the Branch and Sales Managers
• Handle incoming calls and manage the branch switchboard
• Act as the first point of contact for customer enquiries
• Prepare sales quotations, invoices, and delivery tickets
• Carry out daily cashiering duties and liaise with Head Office as required
• Maintain accurate sales records and databases
• Support the sales team with events and trade shows
• Conduct monthly stock checks on domestic items
• Assist with internal communication and coordination across the branch
• Deliver consistently professional and customer-focused service

About You

• Confident communicator with a professional phone manner
• Comfortable interacting with customers and colleagues at all levels
• Highly organised, accurate, and able to multitask effectively
• Strong attention to detail, both written and numerical
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Trustworthy and discreet with confidential information
• Self-motivated, proactive, and able to work independently as well as in a team
• Presentable and positive, with a “can-do” attitude

Benefits

• 32 days’ annual leave (including bank holidays)
• Company Sick Pay Scheme
• Workplace Pension
• Staff discounts
• Access to a Wellbeing Focus Group