Bradford: Resident Engagement Lead - Social Housing

Daniel Owen Ltd; Bradford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent contractor in the housing sector is seeking a Resident Liaison Officer in Bradford. This role is crucial in ensuring effective communication between residents and the contractor during social housing projects. Key responsibilities include managing resident queries, documenting feedback, and conducting site visits. Candidates should possess excellent communication skills, experience in social housing, and a clean driving licence. The position offers a pay rate of £16.50-£17.00 per hour for a contract length of 3+ months.

Qualifications

• Experience within social housing projects.
• Ability to converse with diverse customers.
• Full clean driving licence is mandatory.
• Clean criminal record for enhanced DBS checks.

Responsibilities

• Act as the first point of contact for residents during works.
• Ensure residents receive timely updates.
• Address complaints and issues effectively.
• Maintain detailed records of resident feedback.
• Conduct site visits and progress surveys.

Skills

Excellent face-to-face communication skills

Telephone communication skills

Experience in social housing

Ability to handle complaints professionally

Job description

A prominent contractor in the housing sector is seeking a Resident Liaison Officer in Bradford. This role is crucial in ensuring effective communication between residents and the contractor during social housing projects. Key responsibilities include managing resident queries, documenting feedback, and conducting site visits. Candidates should possess excellent communication skills, experience in social housing, and a clean driving licence. The position offers a pay rate of £16.50-£17.00 per hour for a contract length of 3+ months.