Box Office Supervisor

Ticketek UK; Norwich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A dynamic event management company seeks a Box Office supervisor for the Halloween Light Trail Festival in Thetford. You will oversee ticketing operations, coordinate with staff, and ensure a smooth event process. Ideal candidates should have relevant supervisory experience in ticketing, excellent customer service skills, and be prepared for evening and weekend shifts.

Qualifications

• Experience in a supervisor or managerial role in events.
• Strong customer service skills.

Responsibilities

• Act as the first point of contact for ticketing.
• Ensure box office terminals are set up and tested.
• Conduct pre-event checks and troubleshoot issues.
• Complete nightly reconciliation reports.

Skills

Previous ticketing and event experience

Customer service experience

Box Office experience

Job description

About the ROLE

We’re looking for a Box Office supervisor for the upcoming Halloween Light Trail Festival atThetford, Brandon,on a contractor basis. You will therefore need to be a limited company or self-employed.

The box office will be open for Halloween (23 October – 02 November).

Responsibilities

• Team Liaison & Support; acting as the first point for ticketing between venue, ticketing and operations staff
• Box Office; ensuring the office terminals and pinpads are set up and tested and support the Box Office staff
• Pre-Event Checks; conducting pre-event walk throughs to confirm systems and access points are functioning correctly
• Issue Resolutions; responding to and resolving customer and operational issues, including overseeing ticket refunds and escalations as required
• End-Of-Night Reporting; completing and submitting nightly reconciliation reports
• Hardware Management; maintaining inventory of technology including scanners and printers and communicating any issues
• Technical Troubleshooting; providing first-line support for technical issues
• Scanner Setup & Testing; setting up, testing and maintaining handheld scanners to ensure smooth event day ingress operations

About You

We’re looking for someone with:

• Previous ticketing and event experience in a supervisor / managerial role
• Box Office experience
• Good customer service experience

Other key considerations for this role

Due to the nature of this role, it will involve evening and weekend work.

Training will be provided.

Equal opportunities

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.