Box Office Assistant

Calderdale Council; Halifax; On-site; GBP 18,000 - 22,000; Part time

Job summary

A local council in West Yorkshire seeks a motivated individual for the Box Office team. The successful applicant will provide customer support, sell tickets, and handle administrative duties in a dynamic theatre environment. Applicants should have strong customer care skills and experience in a busy office setting. The role requires flexibility to work evenings and weekends. This is an excellent opportunity to join a vibrant team delivering arts and entertainment to the community.

Qualifications

• GCSE Grade 4/C or above in Maths and English, or demonstrable experience.
• Experience of working directly with the public.
• Excellent customer care is essential.

Responsibilities

• Sell tickets and provide administrative support for the box office.
• Work with the public in a busy, customer-facing environment.

Skills

Excellent customer care

Telephone experience in a sales environment

Confidence with working independently

Experience of working directly with the public

GDPR knowledge

Experience of taking bookings

Education

GCSE Grade 4/C or above in Maths and English

Tools

Microsoft Office software

Customer databases

Job description

Overview

Post Ref: CC580

Internal at risk or redeployee applicants will be seen in the first instance. The Victoria Theatre is one of Yorkshire’s Arts venues and sits within Public Services of Calderdale Council. We strive to deliver a varied arts and entertainment programme with professional artists, local Amateur Dramatic Society’s, and community groups.

The Victoria Theatre is looking for a highly motivated person to join the Box Office team. The successful applicant will be part of a team selling tickets and providing administrative support for the development of the box office service in a large receiving house.

Responsibilities

The role includes maintaining a high level of customer care for Victoria Theatre customers and ensuring that all identified administrative duties are undertaken to ensure the smooth running of the Box Office service. The successful candidate will:

• Sell tickets and provide administrative support for the box office.
• Work with the public (in person and on the telephone) in a busy, deadline-driven, customer-facing environment.

Essential Skills and Requirements

• GCSE Grade 4/C or above in Maths and English, or demonstrable experience.
• Experience of working directly with the public.
• Excellent customer care.
• Telephone experience in a sales environment.
• Experience of taking bookings and inputting customer data.
• Experience of handling cash, credit/debit cards, banking and cashing up procedures.
• GDPR knowledge.
• Experience of working within a busy office environment.
• Confidence with working independently and on own initiative.
• Proven ability to use IT packages including standard Microsoft Office software and customer databases.

What you need to know

Candidates must be able to work during the week, evenings, weekends, and Bank Holidays. The working pattern is an annual hours-based contract, and the rota is dependent on the Theatre’s programme.

Salary and Contract

An opportunity has arisen to join the Box Office Team to maintain a high level of customer care for Victoria Theatre Customers.

Dates

Closing Date: 1st October 2025

Interview Date: Week Commencing 13th October 2025

We may utilise digital interview methods.

Equality, Diversity and Inclusion

Calderdale Council embraces the positive benefits of a diverse workforce and is committed to providing an inclusive environment. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.

How to apply

For support on your application please read our Application Booklet or visit our site.