Bookings Administrator

Allcott Associates LLP; Royal Leamington Spa; On-site; GBP 25,000 - 29,000; Full time

Job summary

A regional Chartered Surveyors firm is seeking an experienced administrator to join their busy office. The role involves answering phone calls, processing customer orders, managing client relationships, and generating quotations. Successful candidates will have strong Microsoft Office skills and an excellent customer service background. Own transport is necessary due to the office location. This full-time position offers a salary of approximately £25K, with benefits including 26 days annual leave plus bank holidays.

Benefits

26 days annual leave plus bank holidays

Qualifications

• Experience in a former administration role is required.
• Excellent customer liaison skills are mandatory.
• Proficiency in all Microsoft Office packages is necessary.

Responsibilities

• Answering a high volume of in-bound calls.
• Taking customer orders via phone and email.
• Creating quotations for new enquiries.
• Managing customer relationships.
• Logging all enquiries onto the company database.
• Liaising with clients for booking surveys.
• Updating Microsoft Office documents.

Skills

Customer service experience

Working knowledge of Microsoft Office and Outlook

Attention to detail

Comfortable working with numbers

Job description

Overview

We are looking for an experienced administrator to support our busy firm of Chartered Surveyors. You will join our friendly administration team in our Radford Semele Head Office, working alongside our Office and Bookings Managers, providing clients with guidance and quotations, and taking bookings and phone messages. Typing skills a bonus!

Responsibilities

• Answering a high volume of in-bound calls
• Taking customer orders by phone and email, processing them on the computer system
• Create quotations for new enquiries
• Manage Customer relationships
• Logging all enquiries onto company database
• Liaison with clients, booking surveys
• Updating Microsoft office documents

Requirements

• Working knowledge of Microsoft Office and Outlook
• Excellent customer service experience
• Comfortable working with numbers
• Attention to detail
• Reliable and trustworthy
• Must have own transport due to office location.

The role

• Salary of approx. £25K, depending on experience.
• Monday to Friday, 9-5; 35 hour week.
• 26 days annual leave plus bank holiday

The successful candidate must have had experience in a former administration role and be proficient in all Microsoft Office packages with excellent customer liaison skills. Own transport to office is a must