Bookings Administrator

Belmont Recruitment; Greater Lincolnshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare recruitment agency is seeking Admin Assistants to support an NHS Trust in Lincolnshire. These full-time roles entail managing appointments, waiting lists, and patient records to ensure efficient service delivery. Suitable candidates will possess strong communication skills and experience in administrative roles within clinical settings. Applicants must be prepared to work independently and as part of a team, demonstrating flexibility in their approach. Interested individuals should apply with an updated CV.

Qualifications

• Previous experience in an administrative or bookings role, ideally within the NHS or similar.
• Experience in dealing with the public or customers.
• Flexibility and adaptability in approach to work.

Responsibilities

• Answer telephone calls and manage appointment bookings.
• Manage waiting lists and ensure accurate patient records.
• Liaise with clinical teams and arrange necessary services.

Skills

Strong communication

Customer care skills

Good IT skills (Microsoft Office)

Ability to prioritise workload

Ability to work under pressure

Job description

Belmont Recruitment are currently seeking Admin Assistants to work with an NHS Trust in Lincolnshire on a temporary basis. These are full-time roles working 37 hours per week, Monday to Friday.

The roles will support departments including Neurophysiology, Respiratory Physiology and Audiology, providing a high quality administrative and bookings service to patients, carers and clinical teams.

The post holder will be responsible for appointment scheduling, waiting list management and maintaining accurate patient records, ensuring services run smoothly and efficiently.

Main Duties:

• Answer telephone calls from patients and book, amend or cancel appointments as required
• Greet patients attending clinics and support appointment scheduling
• Maintain patient management systems ensuring accurate and timely data entry
• Manage waiting lists and support services to meet required targets
• Liaise with clinical teams, service managers and external departments
• Arrange interpreters and patient transport where required
• Ensure medical records are tracked, available and returned appropriately
• Support data collection and basic spreadsheet work
• Undertake general administrative duties including photocopying and filing
• Maintain confidentiality and comply with data protection and Trust policies

Essential Criteria:

• Previous experience working in an administrative or bookings role, ideally within the NHS or similar clinical setting
• Experience dealing with members of the public or customers
• Strong communication and customer care skills
• Good IT skills including Microsoft Office
• Ability to prioritise workload and work under pressure
• Ability to work independently and as part of a teamUnderstanding of confidentiality and data protection requirements
• Flexible and adaptable approach to work

If your skills match the above criteria, please apply with your up to date CV.