Bookings Administrator

Belmont Recruitment; Grantham; On-site; GBP 22,000 - 25,000; Full time

Job summary

A healthcare recruitment agency is seeking Admin Assistants to support NHS services in Lincolnshire. These full-time roles will involve appointment scheduling, managing waiting lists, and maintaining patient records. Successful candidates will have prior administrative experience in a clinical setting, strong communication skills, and good IT proficiency in Microsoft Office. These positions provide essential support to clinical teams, ensuring smooth operation in patient care settings.

Qualifications

• Previous experience in an administrative or booking role, ideally within the NHS.
• Experience dealing with members of the public or customers.
• Understanding of confidentiality and data protection requirements.

Responsibilities

• Answer telephone calls from patients and manage appointments.
• Greet patients and assist with appointment scheduling.
• Maintain patient management systems with accurate data entry.
• Manage waiting lists and support services to meet targets.
• Liaise with clinical teams and external departments.

Skills

Strong communication skills

Customer care skills

Good IT skills including Microsoft Office

Ability to prioritise workload

Ability to work under pressure

Flexible and adaptable approach

Job description

Overview

Belmont Recruitment is currently seeking Admin Assistants to work with an NHS Trust in Lincolnshire on a temporary basis. These are full‑time roles working 37 hours per week, Monday to Friday.

The roles will support departments including Neurophysiology, Respiratory Physiology and Audiology, providing a high‑quality administrative and booking service to patients, carers and clinical teams.

The post holder will be responsible for appointment scheduling, waiting list management and maintaining accurate patient records, ensuring services run smoothly and efficiently.

Main Duties

• Answer telephone calls from patients and book, amend or cancel appointments as required.
• Greet patients attending clinics and support appointment scheduling.
• Maintain patient management systems ensuring accurate and timely data entry.
• Manage waiting lists and support services to meet required targets.
• Liaise with clinical teams, service managers and external departments.
• Arrange interpreters and patient transport where required.
• Ensure medical records are tracked, available and returned appropriately.
• Support data collection and basic spreadsheet work.
• Undertake general administrative duties including photocopying and filing.
• Maintain confidentiality and comply with data protection and Trust policies.

Essential Criteria

• Previous experience working in an administrative or booking role, ideally within the NHS or a similar clinical setting.
• Experience dealing with members of the public or customers.
• Strong communication and customer care skills.
• Good IT skills including Microsoft Office.
• Ability to prioritise workload and work under pressure.
• Ability to work independently and as part of a team.
• Understanding of confidentiality and data protection requirements.
• Flexible and adaptable approach to work.

If your skills match the above criteria, please apply with your up‑to‑date CV.