Booking System Product Manager

Lane7 - Birmingham Bullring; Birmingham; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A leading entertainment venue in Birmingham is looking for a System Support Technician to provide day-to-day operational support for its core business systems. The successful candidate will ensure that systems are functioning as expected and will support investigations of any issues. Key offerings include a salary of up to £33,000, private health insurance, and various employee perks such as free bowling and social activities.

Benefits

28 days holiday

Private health insurance

Company pension contribution

Free bowling for you and guests

25% off food and drink

Cycle2Work scheme

Refer a friend scheme

Qualifications

• Experience in supporting business systems or third-party platforms.
• Strong attention to detail and accuracy when working with live systems.
• Confidence making configuration changes and validating outcomes.

Responsibilities

• Provide operational support for core business systems.
• Respond to system-related requests from venues and central teams.
• Ensure systems are functioning correctly and issues are logged.

Skills

Experience supporting business systems

Attention to detail

Ability to follow structured processes

Clear communication skills

Job description

System Support Technician – Hybrid / Remote

About Us

Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we’re all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next‑level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions… we’ve got every occasion covered.

Could you be what we’re looking for?

As part of our rapid expansion, Our IT department is growing along with us. We are now looking for a System Support technician who is seeking an opportunity to join our ranks and support with the heart of our business.

The Role

As Systems support technician you will provide day‑to‑day operational support for Lane7’s core business systems, including the booking system, EPOS and other third‑party operational platforms.

This role is responsible for maintaining accurate system configuration, supporting venue and operational requests, and ensuring systems are kept up to date and functioning as expected. The role works closely with the Business Systems Administrator to resolve issues, implement fixes, and support ongoing system improvements.

Key responsibilities include:

• Provide operational support for core business systems including booking, EPOS, HR, and related platforms.
• Respond to system‑related requests from venues and central teams.
• Ensure systems are functioning correctly and issues are logged, tracked, and progressed.
• Ensure changes are implemented accurately and in line with agreed processes.
• Support investigation of system issues alongside the Business Systems Administrator.
• Carry out agreed fixes, configuration changes, or data updates as part of issue resolution.

To be a success with Lane7, you’ll:

• You will have experience supporting business systems or third‑party platforms.
• Strong attention to detail and accuracy when working with live systems.
• Confidence making configuration changes and validating outcomes.
• Ability to follow structured processes while managing multiple requests.
• Clear communication skills with non‑technical users.

What We’ll Offer

• Up to £33,000 Per annum
• 28 days holiday per year (plus 1 day for every year worked, up to 5 years)
• Private Health insurance & benefits through Vitality
• Company pension contribution
• Free bowling and activities for you and up to 3 others when you aren’t working (off‑peak time)
• 25% off food and drink
• Get involved with different social activities throughout the year through our team social calendar
• Annual team awards party
• Cycle2Work scheme partnered with Halfords
• Refer a friend scheme

Fancy being part of it all? Apply Now