Booking Scheduler

YourRecruit; Banstead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A staffing solutions firm in Banstead is seeking a confident and organised Booking Scheduler. This is a temporary position that could lead to a permanent role. You will manage scheduling across social housing properties and coordinate over 900 appointments weekly. The ideal candidate will have experience in a similar role, must be able to handle a heavy workload, and possess excellent communication skills. This role offers a pay rate of £12.21 per hour and full-time hours, Monday to Friday.

Qualifications

• Proven experience in a scheduling or administrative role.
• Experience in a high-volume environment is desirable.
• Excellent communication skills, both written and verbal.
• Comfortable managing multiple priorities effectively.

Responsibilities

• Manage and schedule electrical works across social housing properties.
• Contact tenants to confirm or reschedule appointments.
• Coordinate efficiently with engineers for job allocation.
• Maintain accurate records of appointments and communications.

Skills

Scheduling

Communication

Time Management

Problem-solving

Microsoft Office

Tools

CRM systems

Job description

Are you immediately available and ready to jump into a new role where you can make an impact from day one?

We've got an exciting opportunity for a confident and organised Booking Scheduler to join a thriving team based in Banstead! This role will be an initial temporary position for 2-3 months with the view to go Permanent for the successful employee.

💼 Job Title: Booking Scheduler

💰 Pay Rate: £12.21 per hour

📍 Location: Banstead

🕒 Hours: Full-Time, Monday to Friday, slight shift of 8am - 5:30pm and 8:30-5:30pm. Half hour early leave on a Friday.

Our client is looking for an experienced and highly organised Booking Scheduler to join their team handling electrical works for social housing properties. This role is critical in ensuring timely scheduling of engineers, effective tenant communication, and managing a high volume of appointments efficiently. You will be part of a fast-paced team coordinating over 900 appointments per week, ensuring all work is scheduled effectively while maintaining a positive experience for tenants and engineers.

Key Responsibilities

• Manage and schedule electrical works across social housing properties.
• Contact tenants to confirm, reschedule, or cancel appointments as necessary.
• Coordinate with engineers to allocate jobs efficiently, maximising productivity.
• Handle a high volume of appointments (90+ per week) while maintaining accuracy.
• Resolve scheduling conflicts and issues promptly and effectively.
• Challenge and push back on unsustainable or unrealistic requests professionally.
• Monitor workloads and prioritise tasks to meet service standards.
• Maintain accurate records of appointments and communications in company systems.
• Communicate clearly with internal teams, tenants, and engineers.
• Identify opportunities to improve scheduling processes and efficiency.

Person Specification

• Proven experience in a scheduling, coordination, or administrative role within a high‑volume environment.
• Experience in similar sector/industry (desirable).
• Comfortable handling a heavy workload and multiple competing priorities.
• Excellent communication skills, both written and verbal, particularly with tenants and field staff.
• Ability to resolve issues calmly and professionally.
• Confident in challenging requests and setting realistic expectations.
• Competent in Microsoft Office (Outlook, Excel, Word) and experience with scheduling or CRM systems.
• Professional and mature approach to workload management.
• Able to work effectively both independently and as part of a team.
• Resilient under pressure and adaptable to changing priorities.
• Solution‑focused with a proactive approach to problem‑solving.

For your information

• Interested? Please send your CV in as a Word format only.
• **Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
• ***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short‑listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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