Booking & Sales Assistant (North Coast)

National Trust; Bushmills; On-site; GBP 40,000 - 60,000; Full time

Job summary

A conservation organization is seeking an Office Administrator to support the Booking Office at the Giant’s Causeway. This role involves managing visitor enquiries, processing bookings, and ensuring records are maintained accurately. We're looking for someone with relevant office experience, strong communication skills, and an interest in travel and tourism. The position offers a competitive hourly wage and various benefits, including a substantial pension scheme and flexible working options.

Benefits

Substantial pension scheme of up to 10%

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Gym membership discounts

Holiday allowance up to 32 days

Flexible working arrangements

Employee assistance programme

Free parking at most Trust places

Qualifications

• Experience in an office environment.
• Ability to handle customer enquiries and keep accurate records.
• Excellent communication skills.

Responsibilities

• Assist the Booking and Sales Coordinator.
• Answer visitor enquiries via phone and email.
• Process group booking enquiries and maintain confidentiality.

Skills

Relevant office or administrational experience

Proficiency in customer enquiries

Professional email writing

Strong communication skills

Knowledge of the travel and tourism industry

Multi-tasking and prioritization

Job description

Overview

Contract: Permanent

Hours/working pattern: 1664 hours per year. This role is based on annualised hours, where the number of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. This role is predominantly based at the Giant’s Causeway, but you may be required to work at other National Trust sites. Working pattern includes 3-5 shifts per week (usually 8.30am to 5.00pm) and includes working 2 weekends a month.

Salary: £12.75 per hour

Potential start date: ASAP

What it's like to work here

Flanked by the wild North Atlantic Ocean and a landscape of dramatic cliffs, for centuries the Giant’s Causeway has inspired artists, stirred scientific debate, and captured the imagination of all who see it. Here at our award-winning Visitor Centre, we welcome over 400,000 visitors every year coming to explore the world-famous basalt and iconic coastline. This is an operational role based in a small office at the Giant’s Causeway.

What you'll be doing

This role includes administration, sales and communications. You will support the Booking and Sales Co-ordinator in a busy office environment. Working within the appropriate National Trust procedures in a discrete and confidential manner you will support the effective operation of the Booking Office and enable it to meet its objectives. Responsibilities include answering visitor enquiries (phone and email), processing group booking enquiries, forward planning, reporting, invoicing, and analysing client activity.

Who we're looking for

• Relevant office or administrational experience.
• Proficiency of dealing with customer enquiries, card payments and keeping accurate records.
• How to write a professional email.
• Communication skills.
• Knowledge of the travel and tourism industry.
• Able to multi-task, prioritise own workload and maintain confidentiality.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places