Booking Coordinator

thebigword; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A language services company in Leeds is searching for a dynamic professional who can manage booking inquiries and support clients. You'll be responsible for communicating effectively with clients, monitoring supplier capacity, and handling customer complaints. The ideal candidate will have strong communication skills, be proactive in problem-solving, and be accountable in meeting targets. Join a collaborative team that emphasizes exceptional service delivery and strives for excellence.

Qualifications

• Prepared to make a difference, adept at effective communication and attentive listening.
• Proactive problem solver, embracing initiative and confident decision-making.
• Committed to integrity and accountability, demonstrating resilience and drive.
• Thrives in a collaborative team environment, eager to celebrate successes.
• Passionate about combining customer service expertise with language services.

Responsibilities

• Manage booking enquiries and effectively communicate with clients.
• Monitor and advise on supplier capacity to relevant stakeholders.
• Adhere to schedules, proactively sourcing bookings.
• Handle customer dissatisfaction and provide exceptional customer service.
• Provide real-time support to clients and linguists.

Skills

Effective communication

Problem-solving

Initiative

Integrity

Team collaboration

Customer service expertise

Job description

Your Role in Action – Key Responsibilities

At Clarion, a high-octane hub of exceptional service delivery, we cater to many clients, including critical services, public and private sector. With 28,000 face-to-face bookings and 72,000 Telephone Interpreting calls per month, monotony simply doesn't exist here. We thrive on achieving key SLAs while fostering the growth and well-being of our members.

• Manage booking enquiries and effectively communicate with clients, addressing their queries and escalating priority issues.
• Monitor and advise on supplier capacity to the relevant stakeholders ensuring efficient departmental operations.
• Adhere to schedules, proactively sourcing bookings within defined parameters.
• Handle customer dissatisfaction, recording service complaints, and provide exceptional customer service to all inbound callers.
• Provide real-time support to clients and linguists, maintaining strong communication channels with suppliers and internal departments.
• Manage queries related to bookings, invoicing, and portals, including handling new requests, amendments, and cancellations.
• Prioritise workload, identify and elevate issues, and support new starters' training, contributing to client relationship building and business retention.
• Assist the relevant stakeholders in work allocation, showcasing competence across all internal management systems.

The Perfect Match: Your Skills & Talents

• Prepared to make a difference, adept at effective communication and attentive listening.
• Proactive problem solver, embracing initiative and confident decision-making to resolve issues.
• Committed to integrity and accountability, demonstrating resilience and a personal drive to meet and achieve targets and KPI’s.
• Thrives in a collaborative team environment, eager to celebrate successes and share best practices with others.
• Passionate about combining customer service expertise and familiarity with the language services sector.
• Thrive on making a positive impact on people's lives, excelling as a communicator and attentive listener.