Booking Administrator

University Hospital Southampton NHS FT; Southampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS healthcare provider in Southampton is hiring an Admin Booking Clerk to deliver excellent customer service and manage patient bookings. The successful candidate will need strong communication skills and administrative experience, working on-site in a dynamic team environment. Key duties include coordinating appointments and maintaining patient records. The role requires a good standard of education and proficiency in Microsoft Office, along with a commitment to patient care and teamwork. Full-time hours are Monday to Friday, 8am to 4pm.

Qualifications

• Good standard of education with literacy and numeracy skills to GCSE pass level.
• Experience of working in a customer-led environment.
• Evidence of computer literacy.

Responsibilities

• Provide excellent customer service to patients and relatives.
• Book and confirm appointments with patients.
• Work in a Speciality Administration Team and provide cross-cover as needed.

Skills

Excellent communication skills

Administrative and organisational experience

Customer service

Proficient in Microsoft Word

Knowledge of medical terminology

Education

Good standard of education to GCSE pass level

NVQ 2 diploma or equivalent

Tools

Microsoft Office packages

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to internal applicants.

Please see below for detailed job description of the role.

Main duties of the job

We are seeking a highly motivated and proactive individual to fulfil the role of Admin Booking Clerk with-in our busy TRC department. Your job role will mean that you will build a good working relationship with the Consultants, the rest of the Admin Team and Nursing staff.

You will need good communications skills as you will be dealing with the patients by phone, email and face to face.

The successful candidate will be joining TRC as part of the booking team based at Southampton General Hospital.

Unfortunately there is no flexibility to consider a job share or part time hours.

Your core hours of working will be Mon-Fri, 8am to 4pm.

Working for our organisation

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Due to the nature of this role and service, this role is on-site and the hours are as advertised.

Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service.

At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Detailed Job Description And Main Responsibilities

• To provide an excellent customer service to patients, relatives/carers and to external agencies.
• To provide and maintain clinical utilisation by the contact and confirmation of appointments with patients.
• To book and highlight all available clinical.
• To work in a Speciality Administration Team (SAT) and provide cross-cover for other staff across the Care Group to ensure a consistent and effective administration service is maintained at all times.
• Ensure adherence to the Patient Administration standard operating procedures at all times, highlighting to a Team Leader any situations where this is not achievable.
• Ensure that personal ESR information including annual leave is kept up to date.
• Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard.
• RSA 2 word processing/typing or equivalent experience.
• Proficient in the use of Microsoft Word.
• Excellent telephone / communication skills.
• Courses / further study attended to demonstrate evidence of personal development.
• Knowledge of medical terminology.
• Administrative and organisational experience.

Person specification

Qualifications, Knowledge & Experience

Essential criteria

• Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
• NVQ 2 diploma or equivalent experience
• Experience of working in a customer led environment
• Competent in the use of Microsoft Office packages
• Evidence of computer literacy

Desirable criteria

• Courses/further study attended to demonstrate evidence of personal development
• Proficient in the use of hospital computerised patient systems
• Call handling experience
• Experience of working shifts

Trust Values

Essential criteria

• Patients First
• Always Improving
• Working Together