Body Shop Technician

Babcock International; Wolverhampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading infrastructure services provider is seeking a Customer Operations Technician to manage customer communications during repair and maintenance events. The role involves supporting dispatch teams, recording updates, and ensuring consistent information flow. Ideal candidates should have customer service experience, data management skills, and proficiency in relevant applications. This position offers a competitive salary, generous holiday entitlement, and comprehensive benefits, including a company pension and 24/7 access to health services.

Benefits

Competitive salary

~25 days holiday + bank holidays

Company pension with employer contributions

24-hour helpline for advice

Eyecare vouchers

Employee Assistance Programme (EAP)

24/7 remote GP access

Qualifications

• Experience in a customer service environment, ideally with vulnerable customers.
• Familiarity with managing data and coordinating communication channels.
• Proficiency in Microsoft applications is essential.

Responsibilities

• Deliver clear and timely customer communications linked to operational events.
• Support dispatch during urgent events and contact customers on the PSR.
• Record customer updates in the billing system as required.
• Collaborate with internal teams such as network, quality, and call center.

Skills

Customer service experience

Data management

Proficiency in Microsoft applications

Communication skills

Education

Customer service qualifications

Tools

IBM Maximo

Aptumo

Essendex

Job description

Customer Operations Technician

Work with South Staffs Water delivering timely, accurate and proactive updates across multiple communication channels during planned and unplanned repair and maintenance activities. Help reduce customer dissatisfaction and minimise inbound contact by communicating clear, consistent customer information linked to operational events.

Responsibilities

• Deliver clear, consistent, and timely customer communications linked to operational events.
• Support the dispatch team during urgent or emerging events, including making direct calls to customers on the Priority Services Register (PSR).
• Record customer updates in the billing system as required.
• Work closely with internal teams such as network & control rooms, the CLO team, water quality, the call centre, and the customer journey & experience team.

Qualifications

• Experience in a customer service environment, ideally including interactions with vulnerable customers.
• Experience managing data and coordinating multiple communication channels.
• Familiarity with IBM Maximo, Aptumo, and Essendex systems desirable but not essential.
• Proficiency in Microsoft applications (essential).
• Customer service qualifications advantageous but not essential.

Benefits

• A competitive salary.
• ~25 days holiday + bank holidays.
• Company pension with employer contributions.
• 24‑hour helpline providing free and confidential advice on financial, legal, marital, and health matters.
• Eyecare vouchers via Specsavers.
• Employee Assistance Programme (EAP).
• 24/7 remote GP access.