BMS Service Manager – £60K to £75K - London

VIGO Recruitment Ltd; Greater London; On-site; GBP 60,000 - 75,000; Full time

Job summary

A leading BMS service provider in the UK is seeking an experienced BMS Service Manager to oversee a team of engineers and ensure service excellence. The successful candidate will manage maintenance contracts, drive operational efficiency, and develop strategies to maximize performance. This role offers a competitive salary between £60K and £75K, a performance-related bonus, comprehensive benefits, and opportunities for career growth within a dynamic organization.

Benefits

Health insurance

Pension

Company car allowance

25 days holiday plus bank holidays

Performance-related bonus

Qualifications

• Extensive experience in the BMS industry, including hands-on service and team management experience.
• Valid UK driving licence and willingness to travel as required.
• Results-driven mindset with a focus on customer satisfaction and operational efficiency.

Responsibilities

• Lead and motivate the service team to deliver exceptional performance.
• Ensure all service activities comply with health and safety regulations.
• Track service revenue and costs, ensuring profitability.

Skills

Team leadership

Technical knowledge of BMS systems

Customer satisfaction focus

Organisational skills

Communication skills

Tools

Trend

Tridium

Siemens

Job description

BMS Service Manager

VIGO Recruitment is partnering with a market‑leading BMS company to appoint a skilled and experienced BMS Service Manager. This critical role involves managing a team of BMS engineers, ensuring service excellence, and driving the operational and commercial success of the service department. The position offers an excellent opportunity for a driven professional to lead a high‑performing team and contribute to exciting projects across London

Your Role

As a BMS Service Manager, you will oversee the delivery of maintenance and service contracts, ensuring customer satisfaction and operational efficiency. Responsibilities include:

• Leading, mentoring, and managing a team of BMS service engineers.
• Overseeing the delivery of planned preventative maintenance (PPM) and reactive service works to meet SLA agreements.
• Developing and implementing service strategies to maximise operational and financial performance.
• Acting as the main point of contact for key clients, maintaining strong relationships and ensuring satisfaction.
• Managing resources effectively, including scheduling, training, and recruitment.
• Reviewing and approving engineer reports, ensuring accuracy and quality.
• Collaborating with the sales and project teams to identify and implement service opportunities.

Key Responsibilities

• Team Leadership:
  • Lead and motivate the service team to deliver exceptional performance.
  • Conduct regular appraisals, identify training needs, and support professional development.
  • Resolve escalated customer and team issues, ensuring prompt and effective solutions.
• Operational Management:
  • Monitor and optimise engineer utilisation and efficiency.
  • Ensure all service activities comply with health and safety regulations.
  • Manage the preparation and submission of service reports and documentation.
• Commercial Oversight:
  • Track service revenue and costs, ensuring profitability.
  • Identify opportunities to upsell service offerings and improve client retention.
  • Oversee contracts, ensuring accurate invoicing and cost control.

The Ideal Candidate

• Extensive experience in the BMS industry, including hands‑on service and team management experience.
• Strong technical knowledge of BMS systems, ideally including Trend, Tridium, or Siemens.
• Proven leadership skills with a track record of managing and developing teams.
• Excellent communication and organisational skills.
• A results‑driven mindset with a focus on customer satisfaction and operational efficiency.
• Valid UK driving licence and willingness to travel as required.

What’s on Offer

• Highly competitive salary in the range of £60K to £75K.
• Performance‑related bonus scheme.
• Comprehensive benefits package, including health insurance and pension.
• Company car allowance or access to an EV scheme.
• Opportunities for ongoing training and career development.
• 25 days holiday (plus bank holidays).

This is a fantastic opportunity for a passionate and experienced professional to lead a thriving service department within a dynamic organisation.

Get in touch with VIGO Recruitment today to explore this incredible role!