Block Manager

Aldwych Consulting; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A respected property management firm in North London is seeking an experienced Block Manager to join their team. The role involves overseeing leaseholder queries, coordinating maintenance, and ensuring compliance across the portfolio. Applicants should have over 5 years in residential block management and possess exceptional communication skills. This position offers a supportive and stable working environment with a focus on building strong relationships with clients and contractors.

Qualifications

• At least 5 years of experience in residential block management.
• Strong working knowledge of relevant legislation and best practices.
• Outstanding communication and relationship-building skills.

Responsibilities

• Serve as the go-to contact for leaseholder queries.
• Coordinate reactive maintenance and liaise with contractors.
• Manage key administrative tasks to support seamless property operations.
• Prepare annual service charge budgets and associated reporting.
• Administer Section 20 consultations from notices to completion.

Skills

Residential block management

Knowledge of legislation

Communication skills

Organisational skills

Relationship-building

Administrative capabilities

Job description

Block Manager, North London

Full-time | Permanent | £40,000 - £50,000 per annum

Are you a seasoned Block Manager looking for your next step with a company that truly values expertise, initiative, and exceptional service? Our client-a respected and forward-thinking property management firm-is expanding and seeking a confident, proactive professional to join their thriving North London team.

This is a standout opportunity to become part of a well-structured, reputable business that offers real long-term stability, a supportive and collaborative environment, and a varied, engaging workload. If you take pride in delivering excellent service and building strong, positive relationships with leaseholders and contractors, you'll feel right at home.

Key Responsibilities

• Serve as the go-to contact for leaseholder queries, offering clear, timely, and solutions-focused communication.
• Coordinate reactive maintenance, carry out inspections, liaise with contractors, and raise purchase orders.
• Oversee insurance matters—manage claims and ensure remedial works run smoothly.
• Ensure full statutory compliance across the in-house portfolio through regular inspections and reporting.
• Manage key administrative tasks to support seamless property operations.
• Handle licensing matters such as alterations, subletting, lease variations, and liaise with solicitors as needed.
• Address lease breaches, working closely with legal advisors where appropriate.
• Collaborate with external managing agents on arrears, planned maintenance, and cyclical works.
• Respond efficiently to queries from managing agents and leaseholders.
• Manage sales enquiries, prepare LPE1 forms, and conduct inspections when required.
• Support the management of insurance arrangements across the residential portfolio.
• Monitor contractor performance, including cleaners, gardeners, and other service providers.
• Administer Section 20 consultations, from initial notices through to project completion.
• Assist with arrears recovery for both in-house and externally managed properties.
• Prepare annual service charge budgets and associated reporting.
• Manage parking and garage licences within the portfolio.
• Produce clear and accurate reports on arrears, licence breaches, and major works.
• Liaise with landlords and managing agents on budgets, service charge demands, notices, and expenditure approvals.

What they're looking for

• At least 5 years of experience in residential block management.
• Strong working knowledge of relevant legislation and best practice.
• Outstanding communication and relationship-building skills.
• Highly organised, proactive, and confident managing multiple tasks at once.
• Comfortable working with leaseholders, contractors, solicitors, and stakeholders.
• Excellent administrative and reporting capabilities.

If you're ready to take on a rewarding role within a professional and supportive team, apply now!