Biotech SaaS Success Architect

Latent Labs; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A pioneering technology company in Greater London seeks a Customer Success Manager to enhance platform usage and partner relationships. The candidate should possess a strong grasp of SaaS, a relevant degree, and excellent communication skills. Responsibilities include onboarding partners, troubleshooting, collecting feedback, and fostering relationships. The company offers competitive benefits including private health insurance and hybrid work options, promoting an innovative environment in AI-driven life sciences.

Benefits

Private health insurance

Pension/401(K) contributions

Generous leave policies

Hybrid working

Travel opportunities

Qualifications

• Strong understanding of SaaS platforms and troubleshooting customer issues.
• Natural relationship builder with strong cross-functional collaboration.
• Ability to analyze data and develop strategies for improving partner performance.

Responsibilities

• Guide partners through onboarding and adoption of technology solutions.
• Provide technical support and troubleshoot partner inquiries.
• Collect user feedback and triage feature requests for product development.
• Optimize partner configurations to maximize platform value.
• Track partner adoption rates and report on key performance indicators.
• Identify opportunities for business growth with partners.
• Create and deliver training materials for effective technology use.

Skills

Understanding of SaaS platforms

Excellent written and verbal communication skills

Data analysis and trend identification

Relationship building

Adaptability to changing needs

Education

Bachelor's degree or equivalent in CS, engineering, ML, or biology

Job description

A pioneering technology company in Greater London seeks a Customer Success Manager to enhance platform usage and partner relationships. The candidate should possess a strong grasp of SaaS, a relevant degree, and excellent communication skills. Responsibilities include onboarding partners, troubleshooting, collecting feedback, and fostering relationships. The company offers competitive benefits including private health insurance and hybrid work options, promoting an innovative environment in AI-driven life sciences.