Billing Support Assistant

United Talent Agency, LLC.; Hartford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global agency is seeking an experienced Information Developer/Technical Writer to create user-centric documentation for System IP products. This role requires 4+ years in documentation with expertise in complex sets, ideally in SoC or embedded systems. You will collaborate with cross-functional teams, lead others, and innovate documentation standards while enjoying a flexible hybrid work model and competitive rewards.

Benefits

Flexible hybrid work

Competitive rewards

Inclusive team environment

Qualifications

• 4+ years as an information developer or technical writer.
• Expertise in scalable, efficient content delivery.
• Documenting low-level hardware/software in a SoC environment.

Responsibilities

• Plan and maintain user-centric documentation for System IP hardware and IP Tooling software.
• Collaborate with engineering teams for technical information validation.
• Manage multiple documentation tracks concurrently.
• Lead and mentor Information Developers in content delivery.
• Implement documentation standards and review processes.
• Drive innovation in authoring tools and workflows.

Skills

Experience with complex documentation sets

Coordination across multiple projects

Strong problem-solving skills

Excellent communication

Passion for emerging technologies

Industry-standard tools proficiency

Adaptability to change

Collaborative working style

Experience with documentation in SoC/embedded systems

Understanding of hardware design concepts

Exposure to modern documentation toolchains

People leadership interest or experience

Education

Relevant degree or postgraduate qualification

Job description

Creating impactful content enabling our partners to make the most of our products, you'll also provide mentorship and people leadership—shaping both your own growth and that of your teammates while driving the documentation that supports key product milestones and customer success.

Responsibilities

• Plan, develop, and maintain clear, user‑centric documentation for System IP hardware designs and IP Tooling platform software.
• Collaborate with cross‑functional engineering teams to extract and validate complex technical information.
• Manage multiple documentation tracks across concurrent IP.
• Lead and mentor other Information Developers, supervising content planning and delivery.
• Define and implement scalable documentation standards, structures, and review processes.
• Drive innovation in authoring tools and workflows to improve efficiency and quality.
• Advocate for content excellence and influence documentation strategy across System IP projects and the wider Tech Comms group.

Qualifications

• Experienced information developer/technical writer with 4+ years writing and managing complex documentation sets.
• Demonstrated ability to coordinate content across multiple projects and release cycles.
• Strong problem‑solving skills; flexible, pragmatic.
• Excellent communicator and organizer in multi‑disciplinary environments.
• Passionate about learning emerging technologies and evolving documentation standards.
• Proficient in industry‑standard tools with a focus on scalable, efficient content delivery.
• Open to change and able to adapt.
• Open‑minded personality with a collaborative, inclusive working style.
• Proven experience documenting low‑level hardware and/or software in a SoC (System on Chip), semiconductor, or embedded systems environment (e.g., firmware, BSPs, boot flows, system configuration).
• Solid understanding of hardware design concepts, such as RTL/IP integration, chip bring‑up, validation workflows, or FPGA prototyping.
• Exposure to modern documentation toolchains and automation practices (e.g., Markdown or reStructuredText, Jenkins, JSON/YAML, Python, or shift‑left content generation).
• A good degree or postgraduate qualification in a relevant field, such as Computer Science, Physics, Maths, English, Linguistics, or Law.
• People leadership experience, or a prominent interest in people leadership as part of a future career progression path, would be a strong advantage.

Benefits

You’ll be part of an inclusive team focused on continual improvement, where your leadership and expertise are truly valued. You’ll help shape documentation strategy and people development for Arm’s critical System IP products, with an opportunity to feed content into documenting ground‑breaking products and solutions. You’ll enjoy flexible hybrid work, competitive rewards, and the chance to grow your influence across a global organisation that champions innovation and continuous development.

Accommodations

If you need an adjustment or an accommodation during the recruitment process, please email Hybrid Working at Arm.

Equal Opportunity

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues.