Billing Administrator Team Leader

wavenet; Canterbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading managed service provider in the UK seeks a Billing Administrator Team Leader to oversee the invoicing process. You'll guide a team to ensure timely invoicing, enhance cash flow, and deliver exceptional customer service. The ideal candidate will have strong administrative and management skills, and familiarity with finance platforms. This office-based position emphasizes collaboration and teamwork. Benefits include 25 days of annual leave, private medical coverage, and ongoing professional development through Wavenet Academy.

Benefits

25 days annual leave, increasing to 28

Private medical coverage

Discounted health plans

Virtual GP access

Employee assistance program

Learning Management System for development

Qualifications

• Administrative experience with attention to detail.
• Previous management or team leadership experience.
• Familiarity with invoicing on finance platforms.
• Strong customer service skills and collaborative attitude.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Lead a team for timely and accurate invoicing.
• Manage invoicing queue to meet month-end deadlines.
• Streamline invoicing procedures.
• Collaborate with teams to resolve issues.
• Address billing queries to maintain customer satisfaction.

Skills

Attention to detail

Customer service skills

Problem-solving mindset

Management skills

Collaborative attitude

Tools

Sage200

Microsoft Office Suite

Job description

Job Description

Join Our Team as a Billing Administrator Team Leader!

At Wavenet, we’re dedicated to providing exceptional 24 / 7 support to thousands of businesses across the UK. With a passionate team of around 2,000 colleagues, we are a trusted supplier of innovative voice, data, cloud, security, and mobile solutions.

Role Overview

We are seeking a Billing Administrator Team Leader for Non-Recurring Revenue (NRR) to manage our invoicing process for hardware, engineering, and project-based billing. In this fast-paced environment, you’ll lead a team to ensure timely and accurate invoicing, maximising our cash flow and delivering excellent customer service.

Key Responsibilities

• Team Leadership : Conduct monthly one-on-ones, manage performance, and address team queries.
• Invoicing Management : Efficiently handle the invoicing queue to meet month-end deadlines.
• Process Improvement : Develop and streamline invoicing procedures.
• Collaboration : Work closely with internal teams and customers to resolve issues and build strong relationships.
• Customer Service : Address and resolve billing queries promptly to maintain high satisfaction.

Qualifications

• Administrative experience with attention to detail.
• Previous management or team leadership experience.
• Familiarity with invoicing on finance platforms (e.g., Sage200).
• Strong customer service skills and a collaborative attitude.
• Problem-solving mindset with the ability to streamline processes.
• Proficiency in Microsoft Office Suite and excellent time management skills.

Additional Information

• Office-Based Working : A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
• Annual Leave : Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
• Health & Wellbeing : Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
• Wavenet Academy : We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team at [e-mail] for more information.

We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.