Billing & Accounts Officer — Service Charge & Payments

i-Jobs; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruiting agency is seeking a Billing & Accounts Officer for a role in Carshalton Road, Sutton. The position requires managing service charge accounts, providing payment options, and collaborating with team members. Ideal candidates will have a strong customer service focus, excellent communication skills, and the ability to work under pressure. This position offers a pay rate of £17.39 per hour with an immediate start and a contract duration of over three months. Flexibility and strong organizational skills are essential.

Qualifications

• Customer-focused experience and commitment to excellent service.
• Ability to work under pressure and meet deadlines.
• Strong written and verbal communication skills.
• Good numeracy, literacy, and IT skills, including Microsoft Office.
• Ability to work independently and as part of a team.

Responsibilities

• Manage service charge and major work accounts promptly.
• Provide payment options and refer leaseholders to advice sources if needed.
• Refer debts to external solicitors when appropriate.
• Recommend debts or credits for write-off or write-on.
• Process refunds for accounts in credit.
• Encourage and manage direct debit payments.
• Take payments over the phone using debit or credit cards.
• Support the team during busy periods and work flexibly.
• Collaborate with SHP staff for essential customer services.
• Attend resident forums and meetings as required.
• Assist in calculating service charge actuals and invoice processes.
• Respond to correspondence and complaints promptly.
• Achieve personal and team targets and participate in initiatives.

Skills

Customer-focused experience

Strong written communication skills

Good numeracy skills

Ability to work under pressure

IT skills including Microsoft Office

Ability to work independently

Ability to work as part of a team

Education

GCSE Maths and English at Grade C or above or equivalent

Job description

A recruiting agency is seeking a Billing & Accounts Officer for a role in Carshalton Road, Sutton. The position requires managing service charge accounts, providing payment options, and collaborating with team members. Ideal candidates will have a strong customer service focus, excellent communication skills, and the ability to work under pressure. This position offers a pay rate of £17.39 per hour with an immediate start and a contract duration of over three months. Flexibility and strong organizational skills are essential.