Bilingual German & English Customer Consultant (Hybrid)

Team Jobs - Commercial; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Multilingual Customer Consultant fluent in both German and English for a role based in London (hybrid). This position involves handling customer queries across various channels, ensuring high satisfaction levels. Ideal candidates will possess excellent communication skills, strong problem-solving abilities, and a background in customer service is preferred, although not essential. Competitive pay and opportunities for career growth are offered.

Benefits

Competitive pay

Hybrid working model

Career growth opportunities

Supportive work environment

Qualifications

• Fluent in both German and English, written and spoken.
• Strong problem-solving, decision-making, and analytical skills.
• Previous experience in customer service or call centres is ideal.

Responsibilities

• Handle inbound customer queries via phone, email, and live chat.
• Provide support to German-speaking customers with professionalism.
• Collaborate with team leaders to exceed service targets.

Skills

Fluent in German and English

Strong problem-solving skills

Excellent telephone manner

Literacy and numeracy

Job description

A recruitment agency is seeking a Multilingual Customer Consultant fluent in both German and English for a role based in London (hybrid). This position involves handling customer queries across various channels, ensuring high satisfaction levels. Ideal candidates will possess excellent communication skills, strong problem-solving abilities, and a background in customer service is preferred, although not essential. Competitive pay and opportunities for career growth are offered.