Bereavement Services Coordinator – Bookings & Customer Care

Newcastle City Council; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in Newcastle upon Tyne is seeking a Bereavement Services Assistant for an 18-month fixed term contract. The role requires processing cremation and burial bookings while ensuring high levels of accuracy and customer service. The successful applicant must have a good knowledge of relevant laws and practices and will work closely with various stakeholders in bereavement services. Excellent communication skills are essential for success in this role.

Qualifications

• Good knowledge of the law relating to cremation and burial.
• Ability to process bookings accurately and provide excellent customer service.

Responsibilities

• Process bookings for cremations and burials.
• Issue and record necessary information.
• Work with a small team and closely with various stakeholders.

Skills

Excellent communication skills

Knowledge of cremation and burial practices

Job description

A local government authority in Newcastle upon Tyne is seeking a Bereavement Services Assistant for an 18-month fixed term contract. The role requires processing cremation and burial bookings while ensuring high levels of accuracy and customer service. The successful applicant must have a good knowledge of relevant laws and practices and will work closely with various stakeholders in bereavement services. Excellent communication skills are essential for success in this role.